Field Technician - Philadelphia, PA & Greater Delaware Valley

tmobile; Fort Washington (Montgomery County); On-site; USD 65,000 - 90,000; Full time

Job summary

T-Mobile is actively seeking an experienced Field Technician to join our Engineering & Operations team, primarily based in Philadelphia, PA, with coverage across the Greater Delaware Valley. The role demands a balance of wireless industry exposure and the ability to work independently across urban and rural sites while supporting network performance and reliability.

You will contribute to technical support, smaller projects, and process improvements, collaborating with senior technicians and

Qualifications

• Bachelor's Degree or combination of education and experience deemed equivalent.

Responsibilities

• Provide technical support to resolve network performance issues and contribute to outage resolution efforts.
• Manage smaller projects or project segments, delivering accurate status and progress updates as required.
• Identify and recommend process improvements related to maintenance and repair activities to senior staff and management.
• Assist in developing job aids, scopes of work, and procedural documentation in collaboration with senior technicians.
• Complete required training to maintain current knowledge of systems, products, and organizational standards.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Electronics

Radio Access Network (RAN)

Wireless Backhaul

5G NR

Base Station

Continuous Development

Disaster Recovery

Education

Bachelor's Degree

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Are you ready to join the Un-carrier movement?

T-Mobile is searching for an impactful Field Technician in Philadelphia, PA and across the Greater Delaware Valley to join us in taking the next big leap forward!

You should possess a balance of wireless industry exposure, coupled with the ability to be independent and cover a wide area of sites in our market. You will be a generalist, encompassing aspects of technical support, project management, and operational support while being a responsible teammate.

We are a team that encourages innovation and advocates an agile and open approach, truly working and playing in the Un-carrier way!

T-Mobile is seeking a motivated and skilled Field Technician to support our Engineering & Operations team and be mainly based in the city of Philadelphia. They will also cover the following Pennsylvania counties when on call: Bucks, Montgomery, Delaware, Lehigh, and Northampton. As our market also covers South New Jersey, there could also be times when they'll support the following counties in New Jersey: Mercer, Burlington, Camden, Gloucester, Salem, Cumberland, Atlantic, and Cape May. This territory includes a mix of dense urban, suburban, and coastal sites across the greater Philadelphia metro area and southern New Jersey shore counties, so we need a technician who is comfortable navigating high-traffic urban environments as well as more remote coastal and rural areas, and who can work independently.

The Field Technician role involves applying technical knowledge to maintain and improve network performance and reliability. It involves providing technical assistance, managing smaller projects, and contributing to operational process improvements. The role requires understanding of radio access networks, backhaul, signaling, disaster recovery, data services, and location-based services. Success is measured by effective technical support, timely project updates, and identification of process improvements. The work directly impacts network stability and service quality for organizational and customer needs.

Main responsibilities:

• Provide technical support to resolve network performance issues and contribute to outage resolution efforts
• Manage smaller projects or project segments, delivering accurate status and progress updates as required
• Identify and recommend process improvements related to maintenance and repair activities to senior staff and management
• Assist in developing job aids, scopes of work, and procedural documentation in collaboration with senior technicians
• Complete required training to maintain current knowledge of systems, products, and organizational standards
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

• Bachelor's Degree OR combination of education and experience deemed equivalent (Required) Acceptable areas of study include Vocational/Technical Training or related field (Preferred)
• 2-4 years - Working experience in Field Operations and maintenance.
• 2-4 years - Wireless telecommunications or other related experience.

Knowledge, Skills and Abilities:

• Electronics (Required) Basic operational knowledge and theory of all interconnecting circuits to include but not limited to RF transmitters, antenna systems, AAV, fiber, microwave radio and AC-DC power systems, and AI.
• Radio Access Network (RAN) - Practical knowledge of RAN architecture, components, and operations, with the ability to support deployment, maintenance, and optimization activities. (Required) Experience with Ericsson RAN technology is a plus.
• Wireless Backhaul - Understanding of wireless backhaul technologies and configurations used to connect cell sites to the core network, including microwave and fiber-based solutions. (Required) Licensed Microwave and millimeter-wave wireless transport technology - Ceragon and Ericsson experience is a plus. Experience with Nokia cell site routers and IP backhaul configuration is a plus.
• 5G New Radio (NR) - Demonstrated experience with, or the ability to learn, Radio Access Network (RAN) equipment and 5G NR standards as they apply to field operations. (Required)
• Base Station - Working knowledge of base station equipment, installation, configuration, and maintenance as it relates to network performance and reliability. (Required)
• Continuous Development - Candidates are expected to actively grow their skills through ongoing training, certifications, and hands‑on experience in an ever‑evolving telecommunications landscape. (Required)
• Disaster Recovery