Field Technician: Paid Training, Company Vehicle, Growth

Midco of South Dakota, Inc.; Spearfish (SD); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Free Midco internet and TV

401(k) match

Disability insurance

HSA contributions

Wellbeing programs

Job summary

Midco of South Dakota, Inc. is hiring a Field Technician in Spearfish, SD. No experience required with paid training and opportunities for advancement. Starting pay is $21.50 per hour, plus quarterly bonuses and employee benefits.

As a Field Tech, you will install, maintain, and troubleshoot residential and business services, conduct technical assessments, handle installations and disconnects, and ensure high customer satisfaction using cutting-edge technology. Training and safety are emphasized.

Qualifications

• High School diploma or equivalent (GED).
• Must possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past five years will result in disqualification from employment in this position.
• Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply principles in all aspects of work.

Responsibilities

• Conduct accurate and comprehensive technical evaluations of commercial properties for service feasibility, providing an assessment of internal costs.
• Perform installation tasks, including voice, video, and data installations, as well as service changes and disconnects, in both customer homes and business locations.
• Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage issues, and ensure optimal signal levels and picture quality on all television sets.
• Act as a proactive liaison between Field Operations and Business Services to ensure exceptional customer satisfaction.
• Promote Midco’s services and educate customers on their proper use, including adding additional services, accessing online help, understanding channel lineups, and using equipment correctly.
• Offer technical support and guidance to key internal stakeholders, particularly regarding network extensions and bury drop requirement
• Ensure a positive customer experience by delivering high-quality service, promptly addressing concerns, and effectively handling challenging situations under pressure.
• Log all required information on work orders, surveys, and referrals to ensure customer interactions and requests are properly addressed.
• Mentor and train other team members as required, and cross-train on additional services to meet customer demand.

Education

High School diploma or equivalent (GED)

Job description

Midco of South Dakota, Inc. is hiring a Field Technician in Spearfish, SD. No experience required with paid training and opportunities for advancement. Starting pay is $21.50 per hour, plus quarterly bonuses and employee benefits.

As a Field Tech, you will install, maintain, and troubleshoot residential and business services, conduct technical assessments, handle installations and disconnects, and ensure high customer satisfaction using cutting-edge technology. Training and safety are emphasized.