Field Technician - Northern New York State

T-Mobile; New York (NY); Hybrid; USD 37,415 - 67,488; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Tuition assistance

Employee stock grant and purchase plan

Job summary

T-Mobile is hiring a Field Technician for Northern New York to support Engineering & Operations across the state. The candidate will troubleshoot network issues and support various projects, requiring expertise in telecommunications systems and hands-on experience.

With competitive pay ranging from $27.16 to $48.99 per hour and a comprehensive benefits package including medical insurance and 401(k), T-Mobile is committed to investing in its employees.

Qualifications

• Bachelor’s degree OR equivalent relevant field experience (no degree required).
• 2–4 years of experience in field operations, maintenance, or related technical roles.
• 2–4 years of experience in wireless telecommunications or a related field.

Responsibilities

• Troubleshoot network performance issues and support outage resolution.
• Execute and support key projects, ensuring accurate tracking and reporting.
• Recommend process improvements and assist in developing documentation.

Skills

Basic knowledge of electronics and telecommunications systems

Troubleshooting and problem-solving skills

Project management skills

Proficiency with Microsoft Office

Strong verbal and written communication skills

Ability to work independently

Attention to detail

Ability to lift 50–70 pounds

Education

Bachelor’s degree or equivalent experience

2–4 years of experience in wireless telecommunications

Tools

Ericsson equipment

Nokia RAN equipment

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive competitive base pay and benefits, including stock grants, 401(k), and financial coaching. That’s how we’re UNSTOPPABLE for our employees!

Are you ready to join the Un-carrier movement?

Field Technician – Northern New York

This role supports Engineering & Operations across Northern New York State, covering Franklin, St. Lawrence counties and communities such as Malone, Potsdam, and Canton. The ideal candidate thrives in a hands‑on environment, works independently, and supports a wide range of network sites.

Role Overview

The Field Technician provides technical contributions within and occasionally beyond the immediate team, supporting operational and project‑based work. Requires solid understanding of RAN, backhaul, signaling, disaster recovery, data services, and location‑based services, along with foundational knowledge of network design, capacity planning, and AC/DC power systems.

Main Responsibilities

• Technical Support: Troubleshoot network performance issues, support outage resolution, and identify opportunities for operational improvement.
• Project Support: Execute and support key projects, ensuring accurate tracking, reporting, and communication.
• Operations: Recommend process improvements and assist in developing documentation, job aids, and procedures.
• Continuous Learning: Stay current with evolving technologies, systems, and company standards.

Education & Experience

• Bachelor’s degree OR equivalent relevant field experience (no degree required).
• 2–4 years of experience in field operations, maintenance, or related technical roles.
• 2–4 years of experience in wireless telecommunications or a related field.

Knowledge, Skills & Abilities

• Basic knowledge of electronics and telecommunications systems (RF, fiber, microwave, RAN, 5G NR, Base Station, Backhaul, power systems) – required.
• Experience with Ericsson and/or Nokia RAN equipment – preferred.
• Strong troubleshooting and problem‑solving skills.
• Attention to detail and ability to manage multiple priorities – project management skills required.
• Proficiency with Microsoft Office and standard computer applications.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Flexible schedule, including nights, weekends, holidays, and on‑call rotation.
• Ability to lift 50–70 pounds and work outdoors in varying weather conditions.
• Continuous development, disaster recovery planning, and technical support – required.

Licenses and Certifications

• At least 21 years of age to operate a company‑assigned vehicle.
• Legally authorized to work in the United States.

Travel

• Yes.

DOT Regulated

• DOT regulated position: Yes.
• Safety Sensitive Position: No.

Pay Range

Base Pay Range: $27.16 – $48.99 per hour. Corporate Bonus Target: 10%.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending account.
• 401(k) with company match.
• Employee stock grant and employee stock purchase plan.
• Paid time off and 12 paid holidays.
• Paid parental and family leave.
• Tuition assistance.
• Commuter and transit programs.

Equal Opportunity Employer

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, presence of any physical or mental disability, or any other protected characteristic under applicable law.

Accommodation for Disability

For reasonable accommodation during the application or interview process, email [e-mail] or call 1‑844‑873‑9500.