Field Technician I - Dekalb, IL

Lumen Technologies; DeKalb (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Lumen Technologies in Dekalb, IL is seeking a Field Technician I to install, test, maintain, and repair telecommunications fiber infrastructure across customer sites. You will troubleshoot issues, support service turn-ups, and ensure reliable network performance in the greater Dekalb area.

The role requires a high school diploma or GED and 1+ years in network monitoring or maintenance, plus a valid driver's license.

Qualifications

• High School Diploma or GED, or up to 2 years of related experience in network monitoring or maintenance.
• Experience with transmission, switching, TCP/IP, or fiber-related work is a plus.

Responsibilities

• Install, test, maintain, and repair telecommunications equipment and fiber infrastructure
• Troubleshoot service-impacting issues and restore customer services
• Support customer installations, turn-ups, maintenance, and repairs
• Maintain ILA sites and network infrastructure across service territories
• Respond to service-affected incidents promptly
• Complete work orders and system updates accurately
• Safely operate vehicles and field equipment following safety guidelines
• Participate in on-call rotations and travel across territories

Skills

Network monitoring

Troubleshooting

Customer service

PC skills

Driver's license

Education

High School Diploma or GED

Tools

Microsoft Windows

Office applications

Job description

Location: Dekalb, IL, US, 60115 SOUTH HOLLAND, IL, US, 60473

Company: Lumen Technologies

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

As a Field Technician I, you will play a hands‑on role in supporting and maintaining Lumen’s fiber network and customer infrastructure. This position is ideal for individuals who enjoy working independently, solving technical problems, and delivering exceptional customer experiences. You will perform installation, maintenance, troubleshooting, and repair activities across network facilities and customer locations while ensuring service reliability and operational excellence. Serving the greater Dekalb, IL market.

The Main Responsibilities

Install, test, maintain, and repair telecommunications equipment and fiber infrastructure

Troubleshoot service‑impacting issues and perform corrective actions to restore customer services

Support customer installations, service turn‑ups, maintenance activities, and repair work

Maintain and support ILA sites and network infrastructure throughout assigned service territories

Respond to service‑affecting incidents and urgent customer requirements in a timely manner

Complete work orders, documentation, and system updates accurately and efficiently

Safely operate company vehicles, tools, and field equipment while following established safety guidelines

Participate in scheduled on‑call rotations and travel throughout assigned territories to support network operations and customer needs

What We Look For in a Candidate

Required:

• High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
• Entry‑level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit‑switching/SS7), TCP/IP (routers/higher‑layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
• Have knowledge of locating fiber optic cable, right‑of‑way, and As‑Builts.
• Must maintain site security and cleanliness.
• Must have PC skills and be well versed in Microsoft Windows and Office applications.
• Must possess the ability to quickly learn corporate databases.
• On‑call 24x7 on a rotational basis, on stand‑by, call out, dispatch, and overtime are required as dictated by the business.
• A valid driver’s license
• Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

• Experience in telecommunications or fiber optic environments
• Experience with network installation, maintenance, or troubleshooting Field service, cable, or broadband installation experience Construction trade experience
• Electrical or low‑voltage systems experience Technical repair or maintenance experience Demonstrated problem‑solving and troubleshooting skills
• Ability to quickly learn new technologies and processes

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$45,021 - $60,027 in these states: IL
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short‑term incentives, long‑term incentives and/or sales compensation) as you move through the selection process.

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job‑related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case‑by‑case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our ApplicantPrivacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Nearest Major Market: Chicago
Job Segment: Telecom, Telecommunications, Outside Sales, Technician, Technology, Sales, Entry Level