Field Technician I CLEVELAND OH

Lumen; Cleveland (OH); On-site; USD 41,310 - 54,570; Full time

Benefits offered by this job

Health benefits

Life insurance

Voluntary lifestyle benefits

Job summary

Lumen is hiring a Field Technician I in Ohio. You will manage assets, handle deliveries and replenishment of materials, and assist in installing and testing DS0 through OC192 services while supporting transmission and network equipment maintenance.

You will work with Next Generation technologies, perform preventive maintenance, and document installation records and reports for status updates. On‑call rotation and physical requirements apply.

Qualifications

• High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance.
• Experience in at least one technician discipline: Transmission, Switching, TCP/IP, Outside Plant (fiber locating, OTDR, etc.).
• Must be able to sit, climb, balance, lift 50 lbs. and work in all weather conditions.

Responsibilities

• Troubleshoots network equipment and restores network with resources to ensure integrity.
• Assists in installation, testing, and provisioning of Next Generation technologies (Edge Compute, Wavelength, Fiber, Ethernet, IP).
• Uses tools to locate, mark, and protect underground facilities and performs preventive maintenance.

Skills

Network monitoring

Installation

Maintenance/repair

Troubleshooting

CPE testing

Education

High School Diploma or GED

Tools

Windows OS

Microsoft Office

Corporate databases

Job description

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

The Role

Field Technician I—Responsible for asset management: processes deliveries and replenishes consumables as well as coordinates shipping and receiving of materials. Maintains tools, test sets, and electronic equipment including fiber optic transmission equipment, lightwave multiplexing equipment, AC and DC power equipment. Assists in installs, provisions, tests, and maintains DS0 thru OC192 services. May install and test transmission/switching equipment. Troubleshoots network equipment, removes and replaces defective modules, tracks spares and ensures repair. Monitors route and assists in executing restoration in the event of a service interruption, proactively responds to potential problem areas to ensure integrity of the network. Updates installation records, enters detailed log information on trouble tickets, and provides reports on status updates and issues. Performs preventive/scheduled maintenance and inspections on equipment and critical infrastructure including HVAC systems, high‑voltage electrical systems, DC Power Plants.

Main Responsibilities

• Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network, proactively identifying potential problem areas to ensure integrity of the network and company.
• Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered. May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
• Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
• AC Power on a limited basis.
• DC power installs including tertiary and BDCBB.
• Responsible for asset management processes and replenishment of on‑site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
• Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high‑voltage electrical systems, and DC power plants.
• With the aid of training and coaching, learns Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively. Updates/report inventory records changes, completes transactional updates within systems, enters appropriate time log, and is responsive to requests for information/escalations. Regularly provides status updates and reports problem situations related to assignments to management.
• Objectively evaluates performance via provided reports/tools, and identifies areas for improvement as applicable.
• Performs other duties assigned by the management team.
• Understands basics of installation/change/decommissioning/testing of transport, Ethernet, SONET, and IP network layers for all available bandwidths offered.

What We Look For in a Candidate

Required:

• High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
• Entry‑level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit‑switching/SS7), TCP/IP (routers/higher‑layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
• Knowledge of locating fiber optic cable, right‑of‑way, and As‑Builts.
• Must maintain site security and cleanliness.
• Must have PC skills and be well versed in Microsoft Windows and Office applications.
• Must possess ability to quickly learn corporate databases.
• On‑call 24×7 on a rotational basis, on stand‑by, call out, dispatch, and overtime are required as dictated by the business.
• A valid driver’s license.
• Must be able to sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; work in all weather conditions.

Preferred Qualifications:

• 2+ years of relevant job experience.
• Attention to detail with good organizational capabilities.
• Ability to prioritize with good time‑management skills.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges:

$41,310 - $54,570 in these states: OH

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records, motor vehicle reports, drug screening, or other items depending on the position requirements. For more information on these checks, please refer to the Post Offer section of the company FAQ. Job‑related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case‑by‑case basis.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.