Field Technician, Chicago IL area

Socket.dev; Chicago (IL); On-site; USD 52,000 - 75,000; Full time

Job summary

Window Nation is seeking a Field Technician to measure windows at residential sites and ensure installation specifications are met. You will work with customers to review projects, prepare accurate measurements for pricing, and maintain equipment and inventory on-site.

The role requires prior experience with window installation/repair, a valid driver's license, and a commitment to safe practices and EPA regulations.

Qualifications

• High School Diploma, GED, or equivalent.
• 2+ years professional experience measuring replacement windows.
• 2+ years professional experience installing/repairing windows, roofing, siding, and related home improvement projects.
• Valid Driver’s License.

Responsibilities

• Visit residential sites to measure each window, door, and openings as needed.
• Ensure order meets installation specifications and prepare purchase orders.
• Support pricing with accurate measurements and assessments for labor/materials.
• Review installation projects with customers and communicate expectations.
• Anticipate roadblocks and recommend solutions affecting costs or performance.
• Maintain service parts inventory and equipment.

Skills

Customer-centric mindset

Time and project management

CRM systems experience

Ability to navigate CRM systems

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Salesforce

Dynamics

iPad apps

Job description

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

Integral to our post-sale process and our customers’ satisfaction, Window Nation’s Field Technician provides accurate project measurements and completes services to the relevant stakeholders.

Core Responsibilites

• Visit residential customer sites to measure each window, door, sliding glass door opening as needed
• Ensure order meets required installation specifications; ensure comprehensive purchase order, including material and labor requirements
• Support pricing process by providing accurate measurements and assessments for labor/materials
• Review installation project/process with customers
• Anticipate roadblocks that could impact customer expectations, job costs and/or code performance; recommend solutions
• Execute change order specifications
• Maintain service parts inventory and equipment
• Complete service assessments; identify needed services, materials, and labor to relevant stakeholders
• Fulfill service appointment specifications
• Ability to learn and stay proficient with all Window Nation products, install techniques, and service techniques.
• Maintain proficiency to do all tasks of the position.
• Maintain a substantive knowledge of product, install techniques, and construction basics
• Maintaining a driving record that meets company’s insurance standards
• Ability to use an extension ladder in a safe manner to measure windows and perform services
• Must be able to passEPAcertification and follow EPARegulations
• Knowledgeof localpermit/license/historical/HOArequirements

Basic Qualifications

• High School Diploma, GED, or equivalent
• 2+ years professional experience measuring replacement windows
• 2+ years professional experience installing/repairing windows, roofing, siding, and related home improvement projects
• Valid Driver’s License

Preferred Qualifications

• Proficiency with MS Word, MS Excel; experience with Customer Relationship management systems preferred
• Capability to navigate various applications on an iPad
• Customer-centric mindset
• Superior time and project management skills
• Ability to navigate a CRM system (i.e., SalesForce, Dynamics, Microsoft systems)

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.