Field Technician - Chicago, IL

Slip Robotics; Chicago (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

Slip Robotics is seeking a Field Technician to support deployment, servicing, and monitoring of its autonomous robotic systems for logistics applications. The role requires working on-site near Chicago, IL, with substantial regional travel to customer sites.

The ideal candidate will have a high school diploma or equivalent, strong communication skills, and familiarity with mechanical, electrical, or software systems.

Qualifications

• Must have strong customer-facing communication skills.
• Technical background in mechanical/electrical/software fields is a plus.
• Willingness to travel regionally up to ~75% and lift up to 50 lbs.

Responsibilities

• Provide support to customers during deployment and post-sales phases.
• Assist sales teams with on-site demos to potential customers.
• Monitor and observe the operation of customer robot fleets to ensure optimal performance.
• Troubleshoot issues and provide timely solutions to minimize downtime.
• Document operational data and generate reports to track performance.
• Provide feedback to internal teams on customer needs and product performance.

Skills

Customer support

On-site demos

Troubleshooting

Documentation

Education

High school diploma or equivalent

Job description

Slip Robotics is a cutting-edge robotics company specializing in the development of large autonomous mobile robots for loading and unloading semi-trailers. We are continuously expanding our team to create innovative robotic solutions that address various logistical challenges.

We are seeking a highly motivated Field Technician in the Chicago, IL area to join our team to help with deployment, servicing, and monitoring for our robotic solutions. As a Field Technician, you will play a critical role in shaping the future of our products, working closely with customers and internal engineering teams to ensure the successful operation of our robotic system.

Responsibilities:

As a Field Technician, you will :

• Provide support to customers during product deployment and post-sales phases
• Assist sales teams in providing on-site demos to potential customers
• Monitor and observe the operation of customer robot fleets to ensure optimal performance
• Proactively identify and troubleshoot issues, providing timely solutions to minimize downtime to the customer
• Document operational data and generate reports to track performance
• Provide feedback to internal teams on customer needs, product performance, and potential areas for improvement

Other Information:

Slip Robotics headquarters are located in Atlanta, GA just northeast of the perimeter. This role is to be on-site near Chicago, IL. This position will require ~75% regional travel.

• High school diploma or equivalent. Associate’s degree, technical certification, relevant experience or coursework in mechanical, electrical, or software fields is a plus.
• Proactive and self-motivated with the ability to work independently and adapt to changing situations.
• Familiarity with mechanical, electrical, or software systems, gained through work experience or educational background.
• Strong problem-solving skills and the ability to think analytically in fast-paced operational environments.
• Excellent communication skills to effectively interact with customers and internal teams
• Detail-oriented with strong organizational skills to prioritize tasks and manage multiple projects simultaneously.
• Ability to troubleshoot and work independently and as part of a team

• Good driving record and reliable transportation to and from job locations

• Willingness to travel occasionally for on-site visits (approximately 20% regional travel).
• Ability to lift up to 50 lbs and work on feet for extended periods.
• Valid driver’s license and driving record meeting company insurance standards
• Ability to pass and maintain a DOT medical certification (DOT physical)

• Innovative Environment: Work on groundbreaking robotic systems that are shaping the future of logistics.
• Collaborative Team: Be a part of a passionate, talented team where your input and expertise matter.

• Professional Growth: Opportunities to learn, grow, and advance in the exciting field of robotics and automation.

Slip Robotics is an equal opportunity employer. We evaluate candidates on the merits of their experience and their fit for the role. We welcome applicants from every background.