Field Technician 4

ZipRecruiter; Lancaster (Lancaster County); Remote; USD 60,000 - 75,000; Full time

Job summary

A telecommunications company is seeking a Field Technician 4 to install, maintain, and troubleshoot fiber optic telecom equipment. This field-based role requires a valid driver's license, strong technical skills, and the ability to work in diverse environments. The position offers competitive benefits, including employer-paid health insurance and flexible working conditions.

Benefits

100% Employer-paid medical, dental, and vision insurance

401(k) with 100% Employer-matched up to 4%

Generous paid time off

Qualifications

• Eligibility for US Employment without sponsorship.
• Minimum of 21 years of age.
• Valid driver's license with DMV check.
• Minimum of 24 months experience as Field Technician.
• Ability to communicate effectively in English.

Responsibilities

• Install and troubleshoot fiber optic cables.
• Conduct site surveys for installations.
• Configure IP addresses and manage support issues.
• Utilize CRM for managing support tickets and work orders.

Skills

Fiber Optic Networks

Basic Telecom

Communication Skills

MS Office Proficiency

Spanish (desirable)

Education

High School Diploma or GED

Tools

Optical Time Domain Reflectometer (OTDR)

Job description

Overview

Job Title: Field Technician 4

Classification: Full-Time, Non-Exempt, At-Will

Reports to: Field Supervisor

Department: Customer Support

Location: In-Field: Lancaster, CA.

Location Status: Work will be primarily performed at a designated field worksite location based out of a central Communications worksite. Frequent travel to and work from other offices or other off-site locations will be required.

Beware of recruiting scams posing as Communications. You can get more information about Communications at .com or contact our recruiting team directly.

About Us

As the leading provider of 10G fiber internet in California, Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and non-profit community advocacy groups, we build next- fiber infrastructure where others won’t, serving over 30 communities across the state. Working for Communications means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for all.

Summary

The Field Technician 4 is responsible for the installation, maintenance, and troubleshooting of telecommunications equipment and systems. This role involves working both independently and collaboratively to ensure seamless communication services for clients and customers. Field Technicians are proficient in configuring, testing, and repairing telecom infrastructure, including fiber optic networks, cables, and related equipment. They possess strong technical acumen, a commitment to safety protocols, and the ability to adapt to various work environments, from outdoor installations to indoor settings. Field Technicians play a vital role in maintaining the reliability and efficiency of telecom networks, ensuring consistent connectivity and customer satisfaction.

Qualifications and Experience

• Eligibility for US Employment without sponsorship
• Minimum of 21 years of age
• A valid driver's license, subject to successful verification through a DMV check
• High School Diploma or GED or equivalent combination of education and experience
• Minimum of 24 months experience as Field Technician
• Understanding of Fiber Optic Networks, Basic Telecom, and Video
• Basic knowledge of Apple IPAD
• Effective communication in English (speaking, reading, writing, comprehension)
• Proficiency in Spanish desirable

Skills

• Proficient use of MS Office applications including Teams, teleconferencing applications
• Functional use of common office equipment, computers, and software
• Ability to distinguish colors and audible tones

Essential Duties and Responsibilities

Fiber Optic Cable Installation and Troubleshooting

• Performs residential, enterprise, and small business installations and troubleshooting of internet connectivity, telecom, and video
• Conducts drop/redrop of fiber optic lines to client premise
• Undertakes both underground and overhead construction of fiber optic lines
• Executes low voltage/fiber infrastructure wiring and troubleshooting
• Engages in pole and ladder climbing operations

Site Surveys

• Performs site surveys on residential and MDU’s

Fiber Testing and Maintenance

• Uses an optical time domain reflectometer (OTDR) to test and maintain fiber quality
• Performs fusion splicing of fibers and proper dressing of cable and splicing trays within an enclosure

Network Configuration and Support

• Configures static IP addresses
• Manages Ethernet switching and IP routing
• Addresses support issues through on-site visits and telephone troubleshooting for phone, internet, and video services
• Engages customers to identify and resolve technical issues effectively
• Troubleshoots and resolves problems related to LANs, WANs, internet connectivity, telecom, and video services
• Conducts low voltage/fiber infrastructure wiring and troubleshooting

Ticket Management and Communication

• Utilizes CRM system for managing support tickets efficiently
• Completes assigned work orders promptly and accurately
• Receives location information and task assignments via dispatch software or from personnel
• Effectively handles challenging situations and emotionally charged customers
• Responds promptly to customer inquiries and concerns in a customer-centric manner

Training and Mentorship

• Leads by example and follows guidelines and policies outlined in the Communications Employee Handbook
• Assists the Field Technician team with training and mentoring new team members, ensuring they have the necessary knowledge and skills for performing their jobs safely and efficiently

Equipment Operations and Site Maintenance

• Operates mechanized equipment such as underground drop equipment, trenchers, concrete saws
• Climbs poles up to 40 feet and operates in bucket trucks with 32’ plus ladders
• Manages deployment and removal of traffic control devices to ensure safety in work areas on streets or roadways
• Adheres to and operates within the weight capacity limits specified by manufacturers for equipment and machinery
• Bucket Truck: 350-pound maximum load; Ladders: 300-pound maximum load

Vehicle Maintenance and Travel

• Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
• Maintains a clean driving record as defined by the current fleet insurance underwriter
• Spends a significant portion of the workday traveling in a vehicle visiting various locations, indoors and outdoors
• Overtime, nights, and weekends may be required

Safety Awareness and Compliance

• Maintains awareness of potential hazards and safety practices
• Observes hazards and reports any concerns or accidents
• Participates in safety planning and required paperwork
• Responds appropriately to safety hazards and warning devices

Compensation and Benefits

• 100% Employer-paid medical, dental, vision, and life insurance for all employees
• 401(k) with 100% Employer-matched up to 4%
• Generous paid time off, including sick, vacation, holiday, and birthday pay
• Free high-speed internet and phone service where available

Other Details

All offers of employment are contingent upon successful completion of pre-employment requirements (drug and background screenings, DMV checks, and DOT-related screening where applicable). Qualified applicants with arrest and conviction records will be considered.

Background Check: Communications is a Fair Chance employer and abides by federal and applicable state Fair Chance Acts and local ordinances. You will not be asked to disclose conviction history unless a conditional offer is made, and we will conduct an individualized assessment of any history as required.

Incoming employees may participate in onboarding programs and may be required to travel to onboarding locations. Remote employees may be required to attend in-person onboarding and collect equipment on day one. Further information will be provided closer to the hire date.

Communications is an equal opportunity employer. We welcome applications from individuals with or without reasonable accommodation, without regard to protected characteristics or status.

Reasonable accommodation: To arrange, please contact Recruiting at [e-mail].

Updated: 09/2025