Field Technician 3 - Merced, CA

Race

Merced (CA)

In loco

USD 32.000 - 36.000

Tempo pieno

11 giorni fa

Una candidatura completa in un minuto

Curriculum e lettera di presentazione personalizzati, pronti da inviare.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Medical and dental insurance

PTO

Holidays

401k matching

Free fiber internet

Career growth

Descrizione del lavoro

Race Communications in Merced, CA seeks a Field Technician 3 to install, maintain, and troubleshoot telecom equipment and fiber infrastructure. The role requires independent and collaborative work to ensure reliable service for customers and ongoing network performance.

You will configure, test, and repair fiber, cables, and related systems, with emphasis on safety, efficiency, and customer satisfaction. Travel to various sites and occasional overtime may be needed.

Competenze

Eligibility for US Employment without sponsorship.
Minimum of 21 years of age.
A valid driver’s license, subject to DMV verification.
High School Diploma or GED or equivalent combination of education and experience.
Minimum of 12 months of experience as a field technician.
Understanding of Fiber Optic Networks, Basic Telecom, and Video.
Basic knowledge of Apple iPad.
English proficiency for work communication.
Spanish language skills desirable.

Mansioni

Performs residential installation and troubleshooting of internet connectivity, telecom, and video.
Responds to support issues with truck rolls and telephone support to troubleshoot on-site connectivity.
Resolves technical problems with LAN, WAN, Internet Connectivity, Telecom, and Video.
Low voltage/fiber infrastructure wiring and troubleshooting.
Offers remote assistance to support technicians and engineers.
Ensures timely and accurate completion of work orders.
Asks questions to determine the problem and walks customers through solutions.
Uses CRM for support tickets and trouble ticket resolution.
Completes assigned work orders promptly and accurately.
Receives location info and task assignments via dispatch software.
Handles challenging situations with customers professionally.
Responds to inquiries in a customer-centric manner.
Leads by example and follows Race Employee Handbook.
Assists Field Technician team with training and mentoring.
Operates bucket truck, excavators, and trencher.
Climbs poles up to 40 feet; uses bucket trucks with ladders.
Manages deployment of traffic control devices; ensures safety.
Adheres to weight capacity limits per manufacturers.
Maintains vehicle pre/post-op checks and a clean driving record.
Spends significant time traveling to different sites.
Overtime, nights, and weekends may be required.
Maintains safety around hazards and reports concerns.
Completes pre-job safety planning and related paperwork.
Other duties as assigned.

Conoscenze

MS Office & Teams

English communication

Spanish language (desirable)

Formazione

High School Diploma or GED

Strumenti

Apple iPad

Descrizione del lavoro

Location:

In Field: Merced, CA.

Location Status:

Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Frequent travel to and work from other Race offices or other off-site locations will be required

Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

Comp: $23 to $26 USD per hour (with expected overtime)

Who We Are:

We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.

Position Impact:

The Field Technician 3 is responsible for the installation, maintenance, and troubleshooting of telecommunications equipment and systems. This role involves working both independently and collaboratively to ensure seamless communication services for clients and customers. Field Technicians are proficient in configuring, testing, and repairing telecom infrastructure, including fiber optic networks, cables, and related equipment. They possess strong technical acumen, a commitment to safety protocols, and the ability to adapt to various work environments, from outdoor installations to indoor settings. Field Technicians play a vital role in maintaining the reliability and efficiency of telecom networks, ensuring consistent connectivity and customer satisfaction.

Qualifications and Experience:

Eligibility for US Employment without sponsorship

Minimum of 21 years of age

A valid driver's license, subject to successful verification through a DMV check, is mandatory

High School Diploma or GED or equivalent combination of education and experience is preferred

Minimum of 12 months of experience as a field technician

Understanding of Fiber Optic Networks, Basic Telecom, and Video

Basic knowledge of Apple IPAD

The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication

Proficiency in Spanish Language is desirable

Skills:

Proficient use of MS Office applications including Teams, teleconferencing applications

Functional use of common office equipment, computers, and office software

Ability to distinguish colors and audible tones

Essential Duties and Responsibilities:

Fiber Optic Cable Installation and Maintenance:

Performs residential installation and troubleshooting of internet connectivity, telecom, and video

Responds to support issues with truck rolls and telephone support to troubleshoot on-site connectivity for phone, internet, and video services

Resolves technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Internet Connectivity, Telecom, and Video

Infrastructure Operations:

Conducts low voltage/fiber infrastructure wiring and troubleshoots related issues

Offers remote assistance to support technicians and engineers

Ensures timely and accurate completion of work orders

Ticket Management and Communication:

Asks questions to determine the nature of the problem and be able to walk customers through the problem-solving process

Utilizes CRM for support tickets and trouble ticket resolution

Completes assigned work orders promptly and accurately

Receives location information and task assignments via dispatch software or from personnel

Effectively handles challenging situations and emotionally charged customers

Responds promptly to customer inquiries and concerns in a customer-centric manner

Training and Mentorship:

Leads by example and follows guidelines and policies outlined in the Race Communications Employee Handbook

Assists the Field Technician team with training and mentoring new team members, ensuring they have the necessary knowledge and skills for performing their jobs safely and efficiently

Equipment Operations and Site Maintenance:

Operates mechanized equipment such as a bucket truck, excavators, and trencher

Climbs poles up to 40 feet and operates in bucket trucks with 32' plus ladders

Manages deployment and removal of traffic control devices to ensure safety in work areas on streets or roadways

Adheres to and operates within the weight capacity limits specified by manufacturers for equipment and machinery:
- Bucket Truck: 350-pound manufacturers maximum load capacity
- Ladders: 300-pound manufacturers maximum load capacity

Vehicle Maintenance and Travel:

Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties

Maintains a clean driving record as defined by the current fleet insurance underwriter

Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors includingbusinesses and/or residents depending on the nature of the job

Overtime, nights, and weekends may be required

Safety Awareness and Compliance:

Maintains awareness of potential hazards like uneven terrain, loose pets, or slippery walkways

Maintains a safe distance from aggressive or unrestrained animals

Maintains a safe distance from potential hazards in the work area, including loose pets, children, and other live obstacles

Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed

Understands, completes, and signs off all pre-job safety planning tools at the start and end of the shift; completes all required safety-related paperwork

Understands and responds appropriately to all safety hazards and warning devices (e.g., back-up alarms, smell of smoke, fumes, odors, different colored warning tags, warning sirens)

Other duties as assigned.

Why Join Our Team:

Join a tight-knit crew - no faceless corporation vibes here

Growth potential: promotions and new challenges are part of our DNA

Competitive base salary

Comprehensive Benefits Package: company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)