Field Technician

MedScope Installation; Winnsboro (LA); On-site; Full time

Benefits offered by this job

Paid per trip

Quick installs

Set availability

Community impact

Job summary

MedScope Installation is seeking a Field Technician/Installer (1099) to install and test personal emergency response systems in clients' homes. You will coordinate scheduling with members and caregivers, perform setup and educate users on device operation, while meeting SLA timelines.

Ideal candidates work independently, own a vehicle, and can complete required paperwork and safety protocols. Travel to customer homes is expected, with mileage-based compensation per trip.

Qualifications

• Must have a vehicle and provide valid driver's license, registration and auto insurance documentation.
• Willing to complete background checks and training.
• Excellent verbal and written communication skills.
• Working email address, smartphone with voicemail and basic computer skills.
• High school diploma or equivalent.
• Ability to work independently.
• Commitment to meeting/exceeding service level requirements.
• Field technician, cable/alarm installation experience a plus but not required.

Responsibilities

• Coordinate appointment scheduling directly with clients
• Delivery, initial setup and testing of personal emergency response equipment in clients' homes
• Educate clients/caregivers on device usage, features and maintenance
• Troubleshoot and resolve technical issues during installation

Skills

Verbal communication

Written communication

Independent worker

Commitment to SLA

Basic computer skills

Phone/email usage

Education

High school diploma or equivalent

Tools

Smartphone

Email

Job description

MedScope, a leader in the healthcare industry since 1999, supports tens of thousands of Personal Emergency Response System (PERS) users nationwide. Our work helps individuals - many of whom are Medicaid members - remain safe and independent in their homes.

This is a 1099 independent contractor role ideal for individuals looking to add supplemental, low-complexity work to their schedule.

Installers set their availability and capacity in advance. Jobs are assigned; installers are responsible for coordinating appointments directly with members/caregivers and completing work within required timeframes (SLA-driven).

Role Overview

Responsibilities

• Coordinate appointment scheduling directly with clients
• Delivery, initial setup and testing of personal emergency response equipment in clients' homes
• Educate clients/caregivers on device usage, features and maintenance
• Troubleshoot and resolve technical issues during installation

Field Technician/Installer - Job Description

• Maintain accurate records of installations, service calls and client interactions using company software
• Collaborate with member support and installer coordinators to provide seamless support to members
• Obtain appropriate signatures via Docusign on all required paperwork during installation appointments
• Adherent to all safety protocols, regulatory requirements and company policies during installations

Key Qualifications

• Must have a vehicle and provide valid driver's license, registration and auto insurance documentation
• Willing to complete background checks and training
• Excellent verbal and written communication skills
• Working email address, smartphone with voicemail and basic computer skills
• High school diploma or equivalent
• Ability to work independently
• Commitment to meeting/exceeding service level requirements
• Field technician, cable/alarm installation experience a plus but not required

Physical & Work Environment Requirements

This role requires regular travel to member homes and may involve physical activity, including bending, kneeling, reaching and climbing stairs. Contractors may need to carry and handle lightweight equipment (typically under 10-15 pounds) and work in a variety of home environments.

Why Installers Work with Us

• Paid for every trip - including when installations cannot be completed
• Quick installs - most jobs take 15-20 minutes
• Set your availability and capacity - work is assigned accordingly
• Make an impact in your community - contribute to the safety and wellbeing of members

Compensation (1099 - no hourly pay)

0-25 miles: $32

25.1-40 miles: $48.50

40.1-75 miles: $72.00

75.1+ miles: $90

You are paid per trip (one-way mileage), regardless of install outcome.