Field Technician

Wire 3; Town of Florida (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance and benefits

PTO after probation

Paid sick leave

Paid holidays

401(k) matching

Career development

Work-life balance

Job summary

Wire 3 is seeking a FTTH technician to be among the first contacts for customers, ensuring a seamless installation with ultra-fast internet service and excellent customer experience.

The role requires performing fiber-related tasks, adhering to safety and NEC regulations, and documenting work at each site. Join a fast-growing team focused on quality connections and customer care.

Qualifications

• High school diploma or GED; college or technical/vocational training is a plus.
• Valid Florida Driver’s License and clean driving record required.
• Strong teamwork and customer service mindset.
• Ability to work in varying weather conditions and environments.

Responsibilities

• Perform cable testing and documentation for all media types.
• Install, maintain, and troubleshoot fiber optic systems and networks.
• Handle optical fiber-related tasks, including cable pulling, suspension, fiber termination, fusion splicing, and testing, following NEC and local regulations.
• Collaborate with team members to deliver high-quality service to business and residential customers.
• Document work performed at each customer site.

Skills

Teamwork

Customer service

Networking basics

A/V system familiarity

Tool proficiency

Safety compliance

Weather resilience

Color-coded routing

Problem solving

Education

High school diploma or GED

Tools

Drills

Cable cutters

Hammer drills

Fiber termination tools

Job description

Wire 3 is dedicated to providing affordable, high-speed, and high-bandwidth internet services to households in our local communities. Our mission is to not only deliver the best internet experience in Florida but also provide the exceptional customer care our customers deserve. With cutting-edge fiber optic technology at its core, Wire 3 ensures ultra-fast, reliable connections, minimizing disruptions and maximizing your online experience.

Backed by private equity, Wire 3 is on an exciting trajectory of rapid growth. We’re actively seeking driven, talented individuals to join our team of passionate and collaborative professionals who share a common vision of excellence. If you’re looking to be part of a dynamic and fast-growing organization, we’d love for you to help us continue delivering industry-leading service to our customers.

JOB OVERVIEW:

As our FTTH [Fiber to the Home] technician, you will be one of the initial points of contacts for our customers ensuring they experience a seamless installation process ensuring the highest level of customer experience is exceeded by providing an ultra-high-speed internet service.

RESPONSIBILITIES:

• Perform cable testing and documentation for all media types.
• Install, maintain, and troubleshoot fiber optic systems and networks.
• Handle optical fiber-related tasks, including cable pulling, suspension, fiber termination, fusion splicing, and testing, following NEC and local regulations.
• Collaborate with team members to deliver high-quality service to business and residential customers.
• Document work performed at each customer site.

REQUIRED SKILLS / ABILITIES:

• Strong teamwork and customer service skills.
• Basic computer and home networking knowledge; experience with electronic audio/video systems is a plus.
• Proficiency in using tools such as drills, cable cutters, and hammer drills.
• Ability to follow safety guidelines, including wearing required PPE.
• Capability to work in various weather and environmental conditions.
• Strong work ethic with the ability to complete tasks neatly and efficiently.
• Ability to interpret prints and follow color-coordinated routing.
• Excellent customer relations and problem resolution skills.

EDUCATION / EXPERIENCE:

• High school diploma or GED preferred; college or technical/vocational training is a plus.
• Valid Florida Driver’s License and clean driving record required.

PHYSICAL REQUIREMENTS:

• Ability to work at heights up to 30 feet, including using ladders and hand climbing utility poles with gaffs.
• Capability to work in confined spaces, including manholes.
• Ability to stoop, kneel, and crouch for extended periods.
• Must be able to lift 50 pounds and carry 25 pounds consistently.
• Willingness to work flexible schedules, including weekends, holidays, and evenings.

BENEFITS:

• Company-paid premiums for medical, dental, and vision insurance for you and your dependents
• Dynamic environment with diverse growth opportunities
• Emphasis on learning and development to support career and personal growth
• Work-life balance - 120 hours paid time off (PTO) after 90-day probation period
• 40 hours of paid sick leave
• 6 major paid holidays off
• 401(k) plan with company match.

EOE STATEMENT:

Wire 3 is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Wire 3 is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Wire 3 are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Wire 3 will not tolerate discrimination or harassment based on any of these characteristics. Wire 3 encourages applicants of all ages.