Field Technician

cableone; Sherman (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) with match

Paid time off

Tuition reimbursement

Free Cable One services

Career advancement opportunities

Job summary

Sparklight, a Cable One brand, is seeking a Field Technician to install customer service drops or outlets in residential and commercial properties, perform repairs, and relocate equipment. You will take training to use electronic test equipment and diagnostic tools; you will troubleshoot issues, verify signal levels, and explain upgrades to customers.

The role requires a valid driver's license, a good driving record, physical ability to lift up to 100 lbs, and flexibility for overtime or on-call

Qualifications

• Requires training to use RF, digital and Volt-Ohm meters and related equipment to interpret data and solve problems.
• Able to learn to interpret data to determine optimal signal routing.
• Valid Driver's license and good driving record; regular attendance; physical ability to lift up to 100 lbs and to work on ladders.
• Minimum 3 months of customer service or related experience or training; high school diploma or GED.

Responsibilities

• Install customer service drops or outlets in residential and commercial properties.
• Perform repairs and relocate existing equipment as needed.
• Use electronic test equipment and diagnostic tools to troubleshoot performance issues and verify signal levels.
• Educate customers on the use of their equipment and potential upgrades.

Skills

Customer service

Learn quickly

Problem solving

Communication

Education

High School Diploma or GED

Tools

RF meters

Volt-Ohm meters

Digital meters

Job description

• A good driving record and a valid driver's license in the state you are applying.
• We want to train you! You will need to have the aptitude and ability to learn to use RF, digital and Volt-Ohm meters and other related equipment to interpret data and use information to solve problems and determine optimal signal routing.
• Flexibility to go above and beyond for our customers by working overtime and on-call as needed.
• Problem solving is key when working with our customers. Be able to listen to customers and present solutions in a positive manner.
• Due to the nature of the position, you will need to successfully work in small and confined areas; lift to 100 lbs.; work on a ladder; and work in all weather conditions.
• You will have demonstrated at least 3 months of customer service or related experience and/or training. The equivalent combination of education and experience is also acceptable.
• High school diploma or GED.
• Regular and predictable attendance is required. Our customers need you to help keep them connected to what matters most!
• Core Competencies
• Committed: Values each and every customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: Medical, dental, and vision plans - start when you start! Life insurance (self, spouse, children) Paid time off (vacation, holiday, and personal/sick days) 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation) Group Legal plan with Identity Theft Protection Additional Perks Tuition reimbursement (up to $5,250 on 1st year) Free Cable One services if you live in a serviceable area Annual community support to various organizations across the U.S. Associate recognition & awards programs Advancement opportunities Collaborative work environment Our Commitment Pre-hire Processes Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these Health insurance Dental insurance Vision insurance 401(k) Paid time off

Additional Information

Job Description:At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.As a Sparklight Field Technician, you will be helping your community stay connected to what matters most! Your daily tasks will include installing services in residential and commercial properties, completing repairs, and relocating existing equipment.What you will do to contribute to the company's successConnect our customers to what they love by installing customer service drops or outlets in both residential and business properties.Take the training you gain to use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer's equipment to the output of the first distribution amplifier.You will ensure we're providing proper upstream and downstream signal levels at each termination on the customer's premises.You will be proactive by suggesting upgrades of existing services as well as educate customers on the use of their new/existing equipment.This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Value.

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