Field Technician

cableone; Fargo (ND); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Tuition reimbursement (up to $5,250)

Free Cable One services in serviceable

Annual community support

Associate recognition & awards program

Advancement opportunities

Collaborative work environment

Job summary

Sparklight, a Cable One brand, is seeking a Field Technician to install services in homes and businesses, perform repairs, and relocate equipment as needed. You will use RF tools and diagnostics to troubleshoot and resolve signal issues, while ensuring correct levels at each termination and educating customers on device use.

Ideal applicants have a good driving record, the ability to work overtime/on-call, and a high school diploma or GED.

Qualifications

• Basic customer service experience or training.
• Ability to learn to use RF/digital test equipment.
• High school diploma or GED required.

Responsibilities

• Install customer service drops or outlets in residential and commercial properties.
• Troubleshoot using RF/digital test equipment, diagnose and repair signal issues.
• Ensure proper upstream and downstream signal levels at terminations.
• Educate customers on use of new and existing equipment.

Skills

Customer service

Problem solving

Communication

Willingness to learn

Flexibility

Education

High school diploma or GED

Tools

RF test equipment

Volt-Ohm meter

Digital meters

Job description

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

As a Sparklight Field Technician, you will be helping your community stay connected to what matters most! Your daily tasks will include installing services in residential and commercial properties, completing repairs, and relocating existing equipment.

What you will do to contribute to the company's success

• Connect our customers to what they love by installing customer service drops or outlets in both residential and business properties.
• Take the training you gain to use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer's equipment to the output of the first distribution amplifier.
• You will ensure we're providing proper upstream and downstream signal levels at each termination on the customer's premises.
• You will be proactive by suggesting upgrades of existing services as well as educate customers on the use of their new/existing equipment.
• This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Value.

Qualifications

• A good driving record and a valid driver's license in the state you are applying.
• We want to train you! You will need to have the aptitude and ability to learn to use RF, digital and Volt-Ohm meters and other related equipment to interpret data and use information to solve problems and determine optimal signal routing.
• Flexibility to go above and beyond for our customers by working overtime and on-call as needed.
• Problem solving is key when working with our customers. Be able to listen to customers and present solutions in a positive manner.
• Due to the nature of the position you will need to successfully work in small and confined areas; lift to 80 lbs.; work on a ladder; and work in all weather conditions.
• You will have demonstrated at least 3 months of customer service or related experience and/or training. The equivalent combination of education and experience is also acceptable.
• High school diploma or GED.
• Regular and predictable attendance is required. Our customers need you to help keep them connected to what matters most!

Core Competencies

• Committed: Values each and every customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans - start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)
• Free Cable One services if you live in a serviceable area
• Annual community support to various organizations across the U.S.
• Associate recognition & award s program s
• Advancement opportunities
• "Collaborative work environment "

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands , we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify , and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully pa