Field Technician

Cennox; Riverside (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Cennox is seeking an experienced Field Technician to diagnose, repair, and maintain complex equipment at customer sites across the United States, with frequent travel. The role emphasizes safety, accurate service documentation, and exceptional customer service in dynamic environments.

The Field Technician will work independently, frequently travel within the assigned territory, and collaborate with customers to ensure optimal equipment performance and minimal downtime.

Qualifications

• Requires in-field diagnostic and repair work with strong mechanical and electrical skills.
• Ability to read technical manuals and schematics.
• Experience with diagnostic and testing tools and field documentation.

Responsibilities

• Perform installation, maintenance, troubleshooting, and repair at customer sites.
• Conduct thorough diagnostics and implement solutions to minimize downtime.
• Explain issues and fixes clearly to customers and document service work.
• Maintain accurate records of service calls, parts used, and repairs.
• Follow safety protocols and company policies while working independently or in teams.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer communication

Documentation and reporting

Education

High school diploma or equivalent

Associate degree in Electronics or Engineering Technology

Tools

Diagnostic testing tools

Hand tools

Testing equipment

Maintenance management software

Job description

Field Technician

EXPERIENCED FIELD TECH NEEDED IN DAYTON, OH ***

About The Role

The Field Service Technician 2 plays a critical role in ensuring the optimal performance and reliability of complex equipment and systems at customer sites across the United States. This position involves diagnosing, repairing, and maintaining advanced technical machinery, often requiring travel to diverse locations and working independently in the field. The technician will collaborate closely with customers to understand their needs, provide timely solutions, and deliver exceptional service that minimizes downtime. Additionally, the role demands meticulous documentation of service activities and adherence to safety and quality standards. Ultimately, the Field Service Technician 2 contributes to customer satisfaction and operational excellence by applying technical expertise and problem-solving skills in dynamic environments.

Minimum Qualifications

• High school diploma or equivalent required; technical or vocational training in electronics, mechanics, or related field preferred.
• Minimum of 2 years of experience in field service, equipment maintenance, or a related technical role.
• Valid driver’s license with a clean driving record and ability to travel frequently within assigned territory.
• Strong mechanical and electrical troubleshooting skills with the ability to read and interpret technical manuals and schematics.
• Proficiency in using diagnostic tools, hand tools, and electronic testing equipment.

Preferred Qualifications

• Associate degree or higher in Electronics, Engineering Technology, or a related discipline..
• Previous ATM, Smart Safe experience a plus.
• Demonstrated ability to work independently in remote or challenging environments.
• Excellent customer service skills with a track record of building positive client relationships.

Responsibilities

• Perform installation, maintenance, troubleshooting, and repair of specialized equipment and systems at customer locations.
• Conduct thorough diagnostics to identify issues and implement effective solutions promptly to minimize equipment downtime.
• Communicate clearly with customers to explain technical problems and the steps taken to resolve them, ensuring a positive service experience.
• Maintain accurate records of service calls, parts used, and repairs performed using company software and reporting tools.
• Adhere to all safety protocols and company policies while working independently or as part of a team in various field environments.

Skills

The required skills enable the technician to effectively diagnose and repair complex equipment, ensuring minimal downtime and high reliability for customers.

• Mechanical and electrical troubleshooting skills are applied daily to identify root causes of equipment failures and implement corrective actions.
• Communication skills are essential for explaining technical information clearly to customers and coordinating with internal teams.
• Proficiency with diagnostic and testing tools allows for accurate assessment and efficient repairs.
• Preferred skills such as familiarity with maintenance management software and safety certifications enhance the technician’s ability to manage service documentation and maintain compliance with industry standards, ultimately improving service quality and customer satisfaction.