Field Technician

eXcell, a division of Compucom Systems; Raleigh (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading staffing company is seeking a Field Technician in Raleigh, NC, to provide end-user support and manage account-related tasks. This role requires reliable transport and includes duties such as troubleshooting devices and managing applications. The position offers a competitive hourly wage and comprehensive benefits.

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k)

Qualifications

• Experience servicing printers required.
• Must have good written and verbal communication skills.

Responsibilities

• Perform account management and maintenance for various applications.
• Troubleshoot and install PC/Kiosk and Point of Sale devices.
• Communicate with customers of varying technical skill levels.

Skills

Servicing printers

Troubleshooting

Good written communication

Good verbal communication

Job description

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Join to apply for the Field Technician role at eXcell, a division of Compucom Systems

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Field Technician to join their team onsite in Raleigh, NC and provide end-user support. This resource will work the hours of 8AM to 5PM, Monday to Friday. Overtime hours may be required for project work, with additional OT available as well. This resource will be provided a cell phone and laptop. This ideal candidate must have a reliable vehicle, valid driver’s license, and a clean driving record.

Duties And Responsibilities

• Perform account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)
• Consistently provide and update notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues
• Communicate with customers at all levels of technical and non-technical skill sets
• Follow-up with end users to provide status updates as per service level guidelines(SLA's)
  
  

Skills And Qualifications

• Experience servicing printers
• Experience with wide format printers a plus
• Must be able to troubleshoot and install PC/Kiosk, Point of sale devices and printers
• Must have good written and verbal communication skills
  
  

Wage Range

The rate for this position is between $16.50 - $26.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

CompucomStaffing, a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

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