Field Technician

Cognizant; New York (NY); On-site; USD 62,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays

Paid Time Off

Job summary

Cognizant is seeking a Field Services Engineer to deliver hands-on, onsite support for hardware, software, and user devices across customer locations in New York and Chicago. The role involves varied activities from hardware changes to conferencing system validation, with emphasis on strong troubleshooting and customer-facing skills.

The position requires 5-8 years of relevant experience and work authorization in the United States.

Qualifications

• Windows 10/11, Laptop/Desktop/MacOS/mobile device Support experience required.
• Proficiency with Microsoft 365 and Active Directory.
• Printer and MFD support experience.
• Onsite field services experience preferred.

Responsibilities

• Troubleshoot hardware and software issues onsite.
• Provide general onsite hands-on support for technology and devices at customer locations.
• Perform hardware changes, server/storage reboots, and post-deployment validation.
• Escort third parties onsite as needed.
• Survey customer locations and update rack elevations and equipment info.
• Support video conference systems and telepresence equipment.
• Assist with live events and on-site network/compute issue resolution.
• Desk-side support for user devices and software issues onsite.

Skills

Windows 10/11

Devices support

Microsoft 365

Active Directory

Printer & MFD

Job description

About the group:

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Role: Field Services Engineer

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Location: Newyork,NY/ Chicago, Illinois

Applicants must be authorized to work in the US without sponsorship.

Job Responsibilities:

• Participate in troubleshooting for both hardware and software issues;
• Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations
• MACDs; Hardware changes (e.g., hardware installation and testing upon configuration); Server/Storage reboots; Power cycles; Post-deployment validation of service functionality;
• Provide onsite escorts for Third Parties
• Customer Location survey updates (rack elevations, current equipment, etc.);
• Video room support including endpoints and meeting room panels;
• Assisting with live events as requested by Customer
• Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support).
• Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., User Devices, user software).
• Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues);
• Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud);
• Validating that conferencing systems, telepresence systems, and video conferencing suites are operational
• Checking networked printers and MFDs for error messages
• Where required, address appointments scheduled requiring onsite support (e.g., new employee onboarding)

Mandatory Skills

(Top 5 Keywords or skills)

Skill Proficiency

Years of Experience

Windows 10/11, Laptop/Desktop/MacOS/mobile device Support, Microsoft 365, Active Directory, Printer & MFD Support

5-8 years

Salary and Other Compensation:

Applications will be accepted until 30 July,2026

The annual salary for this position is between $62,000- $68,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Compensation

We are offering between $55,000 – $70,000.

Applications will be accepted until Aug 21, 2026.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.