Field Technician

Henkel; Illinois; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Work-Life Balance

401k matching

Job summary

Henkel Adhesive Technologies seeks a Field Technician to support customers in Elk Grove, IL. You will deliver technical visits, product demonstrations, and troubleshooting while documenting activities in the CRM and LIM systems.

Engage with customers to provide value through tailored adhesive solutions and applications. Ideal candidates will hold a valid driver's license, be willing to participate in on-call rotations, and leverage digital tools for customer interactions and service delivery.

Qualifications

• Must have strong technical troubleshooting and customer-facing skills.
• Willingness to participate in on-call rotation and holidays.
• Experience using digital tools to support field service and customer interactions.
• Familiar with lean management principles and continuous improvement.

Responsibilities

• Provide product recommendations and customized applications for customers.
• Conduct on-site technical visits, demonstrations, and troubleshooting with documented results.
• Train customers and field sales teams on product applications and processes.
• Collaborate with sales, marketing, PD, and cross-account teams to share learnings.

Skills

Technical troubleshooting

Customer service

On-site visits

Communication

Collaboration

Tools

CRM tool

LIM system

AR/VR tools

Job description

Field Technician

Adhesive TechnologiesSalesUnited States, Elk Grove, ILFull TimeRegular

About this Position

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop What makes you a good fit. Grow within our future-led businesses, all to leave your mark for more sustainable growth.

This position is with our Adhesive Technologies business unit - where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings

Dare to learn new skills, advance in your career and make an impact at Henkel.

What you’ll do

• Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers
• Consult customers on solutions generating value for their use cases
• Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system
• Work with application equipment to provide solutions to enhance customer adhesive related processes
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
• Reports quality issues / customers’ claims to relevant parts of the organization (incl. CCMS/CAPRIS)
• Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions
• Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR)
• May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers
• Responsible for products application / technical training and coaching of field sales forces and customers
• Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members Promote internally SBU innovations and best learnings cross accounts

What makes you a good fit

• Valid driver's license with a clean driving record and ability to safely operate company vehicles, including Non-CDL Class C vehicles.
• Ability to provide technical troubleshooting and customer support, both on-site and over the phone.
• Willingness to participate in an on-call rotation, including occasional holiday support when required.
• Experience using digital tools and business systems to support field service, customer interactions, and operational activities.
• Knowledge of lean management principles, operational processes, and continuous improvement practices.
• Strong organizational and problem-solving skills with experience in project coordination, quality management, and risk assessment.
• Ability to develop and deliver technical training and coaching for customers and internal teams.
• Collaborative mindset with the ability to work effectively across operations, sales, marketing, and technical teams.
• Customer-focused approach with a commitment to delivering safe, efficient, and value-driven solutions.

Some benefits of joining Henkel

• Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
• Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
• Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

The salary range for this role is $65,000.00 and $75,000.00. This range represents the good‑faith minimum and maximum wages the Company reasonably expects to offer for this role at the time of posting. In addition to base salary, this position may be eligible for incentive pay or other forms of compensation, as applicable. The Company also offers a comprehensive benefits package as described above. Actual compensation will be based on factors such as the candidate's skill