Field Technician

Wyoming Machinery Company; Gillette (WY); On-site; USD 52,000 - 78,000; Full time

Job summary

Wyoming Machinery Company is seeking a Field Service Technician to diagnose and repair customer equipment, including engines, hydraulics, and electrical systems. You will perform component replacements, generate cost-effective estimates, and accurately order parts while ensuring customer satisfaction.

You must operate Caterpillar products safely and complete required paperwork promptly. The role requires a high school diploma, a valid driver’s license, and hands-on experience with basic service

Qualifications

• Requires high school diploma or equivalent.
• Valid driver’s license.
• Perform basic service procedures like checking fluid levels and changing filters.
• Identify various fasteners and their uses.
• Identify and describe shop and personal safety equipment.
• Demonstrate ability to use basic hand tools.
• Basic computer skills.
• Recognize and identify basic mechanical components.

Responsibilities

• Visually inspect and troubleshoot customer equipment using diagnostic equipment to determine problems.
• Regularly remove, repair or replace components on engines, hydraulic, brake, electrical, air, fuel, transmissions and powertrain systems.
• Ensure all repairs meet or exceed Field Service Supervisor and customer expectations.
• Review data from troubleshooting to prepare detailed, accurate, cost-effective job estimates.
• Review data from troubleshooting to prepare accurate parts orders.
• Properly start and safely operate all Caterpillar products.
• Complete and submit all required paperwork within 24 hours of job completion (e.g., service reports, labor hours, DOT logs, expense reports).
• Demonstrate prompt, thorough, safe completion of all duties.

Skills

Driver's license

Basic computer skills

Hand tools

Mechanical components

Safety awareness

Education

High school diploma

Commercial Driver’s License (CDL) Class A or B

Tools

Caterpillar equipment experience

Diagnostic equipment

Job description

• Visually inspects and troubleshoots customer's equipment and use diagnostic equipment to proficiently determine problems or malfunctions.
• Regularly removes, repairs or replaces components or piece parts on engines, hydraulic systems, brake systems, electrical systems, on-board diagnostic systems, air systems, fuel systems, transmissions and related power train systems.
• All repairs must meet or exceed the expectations of the Field Service Supervisor and the customer.
• Regularly reviews data from the trouble shooting and inspection process to work up detailed, accurate and cost-effective job estimates.
• Regularly reviews data from the troubleshooting and inspection process to work up detailed and accurate parts orders.
• Ability to properly start and safely operate all Caterpillar products.

ADDITIONAL FUNCTIONS

• Must demonstrate above average discipline in properly completing and submitting all paperwork associated with the work they have performed within 24 hours of completing that portion of the job; some examples include: service reports, labor hour information, DOT logs and expense reports
• Must demonstrate prompt, thorough, safe completion of all duties required of the position.

QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY

• High school diploma or equivalent.
• Valid driver’s license.
• Perform basic service procedures such as checking fluid levels and changing filters.
• Identify various fasteners and their uses.
• Identify and describe the importance of shop and personal safety equipment.
• Demonstrate ability to identify and understand the use of basic hand tools.
• Basic computer skills.
• Recognize and identify basic mechanical components

PREFERRED

• Experience performing maintenance and repair on multiple types of construction/mining equipment, power systems, and heavy industrial/diesel engines and hydraulic systems
• Direct experience with Caterpillar equipment preferred
• Class A or B Commercial Driver’s License

PHYSICAL/ENVIRONMENTAL REQUIREMENTS

Prolonged walking, sitting, standing, climbing, bending, stooping, squatting working in elevated position.

Frequent use of hands for simple grasping, pushing, pulling and fine manipulating tools/objects, and writing/typing.

Walking on un-level ground with many slip, trip and fall hazards.

Frequent exposure to extreme temperatures and adverse weather conditions.

Frequent exposure to substances including but not limited to: water, mud, dirt, grease, dust, industrial chemicals, and hydraulic fluids.

Frequent exposure to loud noises.

Heavy lifting up to 50 lbs.

Use of all necessary personal protective equipment.

Operate a company vehicle requiring a valid driver’s license (driving record must meet company insurance standards and is reviewed annually).

Overtime, varying schedules, extensive travel and overnight stays away from home may be required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.