Field Technician

cableone; Du Quoin (IL); On-site; USD 15,000 - 26,000; Full time

Benefits offered by this job

Tuition reimbursement

Free cable and internet services for a

Annual community support

Associate recognition & awards

Advancement opportunities

Collaborative work environment

Job summary

Cable One is seeking a Field Technician to install and troubleshoot customer service drops and outlets for residential and business customers. You will use electronic test equipment and diagnostics to diagnose reception issues and resolve problems from customer premises to the first distribution amplifier.

Join a training-forward environment with mentors across Sparklight, a Cable One brand, and benefit from a strong PTO, health benefits, 401(k) match, and tuition reimbursement.

Qualifications

• Must have a valid driver's license and good driving record.
• Overtime and on-call flexibility are expected.
• Strong problem-solving and communication skills during customer interactions.
• Ability to work in small/ confined spaces and lift up to 80 lbs.
• 3+ months of customer service or related experience or training.
• High school diploma or GED required.
• Regular and predictable attendance is required.

Responsibilities

• Install customer service drops or outlets in homes and businesses.
• Use electronic test equipment and diagnostics to troubleshoot and repair issues.
• Ensure proper signal levels upstream and downstream at each termination.
• Educate customers on new equipment and potential upgrades.
• This role may take on additional duties to support the organization’s goals.

Skills

Driver's license

Customer service

Problem solving

Physical endurance

Attendance

Education

High school diploma or GED

Tools

Electronic test equipment

Online diagnostic tools

Job description

Job Description

If you have never thought about a career as a Field Technician, it's time to think again! If you love working in the field, driving vehicles, interacting with customers, and advancing with ongoing learning opportunities Sparklight is your next and final stop.

This role offers an extensive training program with both one-on-one and group training classes. Nervous about finding your way in a new organization? You will have access to mentors from across the company to ensure you are set up for success. Our Field Techs are also provided with a company truck and all the necessary tools to perform the job. We also provide uniforms, from hats to boots and everything in between.

Our INCREDIBLY competitive benefits package includes 20 days (about 4 weeks) of PTO (Paid Time Off) per year, medical benefits that start on the first day of employment, a 401K match of up to 5%, and generous tuition reimbursement which increases with your tenure. You can even earn credits toward your associate degree while at work!

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Key Responsibilities

• Connect our customers to what they love by installing customer service drops or outlets in both residential and business properties.
• Take the training you gain to use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer's equipment to the output of the first distribution amplifier.
• You will ensure we are providing proper upstream and downstream signal levels at each termination on the customer's premises.
• You will be proactive by suggesting upgrades of existing services and educate customers on their new/existing equipment.
• This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Value.

Qualifications

• A good driving record and a valid driver's license in the state you are applying.
• Flexibility to go beyond for our customers by working overtime and on-call as needed.
• Problem solving is key when working with our customers. Be able to listen to customers and present solutions in a positive manner.
• Due to the nature of the position, you will need to successfully work in small and confined areas; lift to 80 lbs.; work on a ladder; and work in all weather conditions.
• You will have demonstrated at least 3 months of customer service or related experience and/or training. The equivalent combination of education and experience is also acceptable.
• High school diploma or GED.
• Regular and predictable attendance is required. Our customers need you to help keep them connected to what matters most!

Core Competencies

• Committed: Values each customer while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

• Medical, dental, and vision plans - start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Total comp of base plus bonus up to $19 an hour! (based on national average) Relocation assistance is available for the right candidate.

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)
• Free cable and internet services to associates who live in a serviceable area
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force.