Field Technician

Cable One, Inc.; Du Quoin (IL); On-site; USD 1,515,000 - 2,617,000; Full time

Benefits offered by this job

PTO 20 days

Medical benefits

401K match

Tuition reimbursement

Education credits

Relocation assistance

Free cable & internet

Career advancement

Job summary

Cable One, Inc. is seeking a Field Technician to install customer service drops and outlets at homes and businesses. You will use test equipment and diagnostic tools to troubleshoot reception issues and repair customer equipment on site.

You will ensure correct signal levels at terminations, help customers understand their services, and look for upgrade opportunities while supporting our brand values in a fast-paced field environment.

Qualifications

• Requires a valid driver's license and good driving record.
• Customer service experience or training is preferred.
• Must be able to lift up to 80 lbs, climb ladders, and work in all weather conditions.

Responsibilities

• Install customer service drops or outlets in residential and business properties.
• Use electronic test equipment and diagnostic tools to troubleshoot issues and repair customer equipment.
• Ensure proper upstream and downstream signal levels at each customer termination.
• Educate customers on new/existing equipment and suggest service upgrades as needed.
• Perform other duties to support company goals and values.

Skills

Driver's license

Customer service

Problem solving

On-call flexibility

Communication

Education

High school diploma or GED

Tools

Test equipment

Diagnostics tools

Job description

If you have never thought about a career as a Field Technician, it’s time to think again! If you love working in the field, driving vehicles, interacting with customers, and advancing with ongoing learning opportunities Sparklight is your next and final stop.

This role offers an extensive training program with both one-on-one and group training classes. Nervous about finding your way in a new organization? You will have access to mentors from across the company to ensure you are set up for success.

Our Field Techs are also provided with a company truck and all the necessary tools to perform the job. We also provide uniforms, from hats to boots and everything in between.

Benefits Package

• 20 days (about 4 weeks) of PTO (Paid Time Off) per year
• medical benefits that start on the first day of employment
• 401K match of up to 5%
• generous tuition reimbursement which increases with your tenure
• you can even earn credits toward your associate degree while at work

Key Responsibilities

• Connect our customers to what they love by installing customer service drops or outlets in both residential and business properties.
• Take the training you gain to use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer’s equipment to the output of the first distribution amplifier.
• You will ensure we are providing proper upstream and downstream signal levels at each termination on the customer’s premises.
• You will be proactive by suggesting upgrades of existing services and educate customers on their new/existing equipment.
• This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Value.

Qualifications

• A good driving record and a valid driver’s license in the state you are applying.
• Flexibility to go beyond for our customers by working overtime and on-call as needed.
• Problem solving is key when working with our customers. Be able to listen to customers and present solutions in a positive manner.
• Due to the nature of the position, you will need to successfully work in small and confined areas; lift to 80 lbs.; work on a ladder; and work in all weather conditions.
• You will have demonstrated at least 3 months of customer service or related experience and/or training. The equivalent combination of education and experience is also acceptable.
• High school diploma or GED.
• Regular and predictable attendance is required.

Core Competencies

• Committed: Values each customer while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with us seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children) Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Total comp of base plus bonus up to $19 an hour! (based on national average)
• Relocation assistance is available for the right candidate.

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)
• Free cable and internet services to associates who live in a serviceable area
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. “Stronger Together” is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. Individuals hired into DOT regulated positions must be able to meet and maintain the requirements under the Company’s DOT program, including successfully complete and pass a road test examination, driver’s record safety review, drug testing, DOT physical, and past employer safety performance history. In accordance with DOT policy, the Company retrieves driving records and randomly tests for illegal substances.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Cable One is the parent company of Sparklight-so when you explore careers here, you're also discovering opportunities with Sparklight. We are One. We are Sparks We are always working for you.