Field Technician

Ascendum Machinery, Inc.; Buford (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

Ascendum Machinery, Inc. in Buford, GA, is seeking a Field Service Technician to perform on-site repairs and preventive maintenance on construction equipment, ensuring customer satisfaction and safety. You will travel up to 100% and manage tools, paperwork, and safety compliance.

The role requires trade school training, strong troubleshooting, and clear communication with customers and team members. Join a company committed to reliable service and safety.

Qualifications

• Trade school completion in a related field.
• Proficient with MS Office (Word, Excel, Outlook).
• Strong communication with customers and co-workers.
• Knowledge of OSHA/MSHA safety practices.
• Aptitude for repairing, troubleshooting, and servicing equipment.
• Mechanical knowledge of hydraulics, electronics, diesel engines.
• Attention to detail and clear written documentation.
• Customer orientation and relationship-building.
• Willingness to work extended hours and flexible branch hours.
• Must own set of tools for repairing equipment.

Responsibilities

• Repair and service machinery to achieve customer satisfaction.
• Maintain and operate the service truck and company tools safely.
• Stay current with safety training, product updates, and service goals.
• Complete work with minimal re-work and without direct supervision.
• Safely use Ascendum tools and service equipment.
• Order parts through Ascendum Parts to complete tasks.
• Follow all safety requirements at all times.
• Complete required paperwork and maintain records/photos.
• Leave work site clean or better after job completion.
• Meet DOT requirements, including physical and regulations.
• Participate in training and development programs.
• Be flexible to assist with other duties as needed.

Skills

Trade school

Customer communication

Safety compliance

Troubleshooting

Mechanical aptitude

Attention to detail

Education

Trade school completion

Tools

MS Office

Own tools

Job description

Description

POSITION SUMMARY:

The Field Service Technician provides timely completion of repairs and maintenance to various construction equipment and machinery at customer locations, according to established procedures, while maintaining good working relationships with customers and co-workers.

FLSA STATUS:

The U.S. Fair Labor Standards Act (FLSA) requires employers to classify their employees as being either exempt or non-exempt for the purpose of being paid overtime wages. The essential duties of this job are such that the employee is classified according to the FLSA as a Non-Exempt employee.

TRAVEL REQUIREMENTS:

Up to 100%

To perform the job successfully, the employee must be able to perform each essential duty of the job in a satisfactory manner, with or without reasonable accommodation. The essential duties of the job include the Responsibilities, Experience, Proficiencies, and Physical Demands described below.

RESPONSIBILITIES:

Satisfactorily performing and/or achieving the following Responsibilities are essential duties of the job. Repair and service machinery for complete customer satisfaction.

• Maintain, safely operate, and care for assigned service truck and company owned tools and equipment per company requirements.
• Maintain up-to-date knowledge of all safety training, product training, and service department goals.
• Complete assigned work with minimum re-work.
• Ability to work without direct supervision.
• Properly and safely use Ascendum owned tools and service equipment.
• Order parts and materials through Ascendum Parts to complete work assignments.
• Ensure all company safety requirements are followed at all times.
• Complete all required paperwork and maintain records/photos/other materials as required, for example, time clocking or collection records, SOC reports.
• Leave the working location in an as clean or better condition when job is completed. Follow contamination control procedures.
• Complete all DOT requirements, including physical, medical card and safety regulations.
• Seeks formal and informal performance assessments, including performance versus expectations.
• Actively participates in required training, development programs, and electives as suits one’s needs.
• Respond positively to other duties that may be assigned in the scope of the job.

Requirements

EXPERIENCE/COMPETENCIES/PROFICIENCIES:

Satisfactorily achieving and/or meeting the following Experience, Competencies, and Proficiencies that are essential duties of the job:

• Experience and/or Education: Trade school completion in appropriate field.
• Computer Skills: The employee can use the equipment and software required to accomplish the responsibilities of this position. Knowledge of Microsoft products such as Word, Excel, and Outlook.
• Possess ability to communicate with customers and co-workers in a positive and enthusiastic manner. Maintain an approachable and friendly demeanor.
• Knowledge of safe job practices & regulations related to OSHA, MSHA and Ascendum Machinery requirements.
• Aptitude for repairing, trouble shooting, and servicing equipment in changing environments.
• Mechanical knowledge of tools and mechanical work for repairing equipment.
• Above average knowledge of hydraulics, electronics, diesel engines.
• Possess strong attention to detail.
• Raises issues and concerns promptly.
• Possess good verbal and written communication skills.
• Document work in a clear and concise manner.
• Proven ability to complete work with energy and enthusiasm.
• Customer orientation toward service and building relationships.
• Compatible to working branch hours and extended days as needed.
• Must possess own set of tools for repairing equipment.

PHYSICAL DEMANDS:

Being able to meet the Physical Demands of the job is an essential duty of the job.

• While performing this job, employee is regularly required to talk or hear.
• The position requires the ability to sit, stand and walk for long periods.
• The position requires the ability to kneel, stoop, bend, climb and crawl without restrictions.
• The position requires the continuous use of wrists, hands and/or fingers.
• The position requires the ability to lift up to 75 pounds.
• The position requires the ability to work in varying outdoor environments with various terrain.
• Must possess the ability to safely drive a field service truck and pass DOT physical and MVR requirements.
• Employees are expected to meet the Physical Demands of the job. If requested and deemed necessary, Ascendum Machinery will provide reasonable accommodation to a disabled employee to meet the Physical Demands of the job.