Field Technician

MedScope Installation; Bensalem Township (Bucks County); On-site; USD 32,000 - 52,000; Part time

Benefits offered by this job

Paid per trip

Set your availability

Flexible schedule

Job summary

MedScope Installation is seeking a Field Technician/Installer to join our nationwide PERS program. This 1099 contractor role lets you set your own schedule while delivering, installing, and testing equipment in clients' homes.

You will educate clients and caregivers on device use, coordinate appointments, and troubleshoot technical issues during installations. A valid driver's license and vehicle are required; occasional travel to member homes is expected.

Qualifications

• High school diploma or equivalent.
• Must have a vehicle and valid driver's license.
• Able to pass background checks and training.
• Excellent verbal and written communication skills.
• Working email address and basic computer skills.
• Ability to work independently and meet service levels.

Responsibilities

• Coordinate appointment scheduling directly with clients.
• Delivery, initial setup and testing of PERS equipment in clients’ homes.
• Educate clients and caregivers on device usage and maintenance.
• Troubleshoot and resolve technical issues during installation.
• Maintain accurate records of installations and interactions using company software.
• Collaborate with support and coordinators for seamless member service.
• Obtain signatures via Docusign on required paperwork.
• Adhere to safety, regulatory, and company policies during installations.

Skills

Vehicle ownership

Driver's license

Communication skills

Basic computer skills

Independent worker

SLA adherence

Customer service

Problem solving

Education

High school diploma or equivalent

Tools

Docusign

CRM software

Job description

Role Overview

MedScope, a leader in the healthcare industry since 1999, supports tens of thousands of Personal Emergency Response System (PERS) users nationwide. Our work helps individuals—many of whom are Medicaid members—remain safe and independent in their homes.

This is a 1099 independent contractor role ideal for individuals looking to add supplemental, low-complexity work to their schedule.

Installers set their availability and capacity in advance. Jobs are assigned; installers are responsible for coordinating appointments directly with members/caregivers and completing work within required timeframes (SLA-driven).

Responsibilities

• Coordinate appointment scheduling directly with clients
• Delivery, initial setup and testing of personal emergency response equipment in clients’ homes
• Educate clients/caregivers on device usage, features and maintenance
• Troubleshoot and resolve technical issues during installation
• Field Technician/Installer – Job Description
• Maintain accurate records of installations, service calls and client interactions using company software
• Collaborate with member support and installer coordinators to provide seamless support to members
• Obtain appropriate signatures via Docusign on all required paperwork during installation appointments
• Adherent to all safety protocols, regulatory requirements and company policies during installations

Key Qualifications

• Must have a vehicle and provide valid driver's license, registration and auto insurance documentation
• Willing to complete background checks and training
• Excellent verbal and written communication skills
• Working email address, smartphone with voicemail and basic computer skills
• High school diploma or equivalent
• Ability to work independently
• Commitment to meeting/exceeding service level requirements
• Field technician, cable/alarm installation experience a plus but not required

Physical & Work Environment Requirements

This role requires regular travel to member homes and may involve physical activity, including bending, kneeling, reaching and climbing stairs. Contractors may need to carry and handle lightweight equipment (typically under 10-15 pounds) and work in a variety of home environments.

Why Installers Work with Us:

• Paid for every trip — including when installations cannot be completed
• Quick installs — most jobs take 15–20 minutes
• Set your availability and capacity — work is assigned accordingly
• Make an impact in your community — contribute to the safety and wellbeing of members

Compensation (1099 – no hourly pay)

0–25 miles: $32

25.1–40 miles: $48.50

40.1–75 miles: $72.00

75.1+ miles: $90

You are paid per trip (one-way mileage), regardless of install outcome.