Field Technical Support Specialist - Foodservice Equipment

Taylor Commercial Foodservice LLC; Rockton Township (IL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Disability insurance (STD/LTD)

Tuition reimbursement

Parental leave

401k match

Other optional benefit coverages

Job summary

Taylor Company in Rockton, IL seeks a Technical Service Representative to provide expert phone support for Taylor equipment, including freezers, grills, and RAM systems. You will diagnose electrical/refrigeration issues, reference schematics, and document service activities while maintaining outstanding customer service.

The role requires mechanical aptitude and strong communication skills, with occasional travel to gain field experience and support service initiatives.

Qualifications

• Mechanical aptitude with the ability to troubleshoot electrical and refrigeration systems.
• Basic working knowledge of electronics and standard diagnostic tools.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to manage conflict professionally and maintain a customer-focused approach.
• Familiarity with field service operations and service support processes.
• Preferred experience or technical expertise in Taylor or foodservice equipment.

Responsibilities

• Provide professional, accurate technical phone support for Taylor equipment, including troubleshooting and service guidance.
• Demonstrate proper phone etiquette with effective listening skills and clear verbal and written communication.
• Interpret service manuals, schematics, and wiring diagrams to diagnose electrical and refrigeration-related issues.
• Utilize basic knowledge of electronics, standard test instruments, and hand tools to support troubleshooting efforts.
• Identify recurring service issues, capture detailed information, and communicate findings internally to support root cause analysis and corrective actions.
• Work effectively with customers, distributors, and colleagues in challenging or high-pressure situations, using appropriate techniques
• Apply knowledge of commonly used concepts, practices, and procedures within the field service environment.
• Use Windows-based software applications and related computer systems to document and support service activities.
• Participate in limited travel, including ride-alongs, to gain field experience and support service initiatives as needed.
• Perform other duties as assigned.

Job description

Taylor Company in Rockton, IL seeks a Technical Service Representative to provide expert phone support for Taylor equipment, including freezers, grills, and RAM systems. You will diagnose electrical/refrigeration issues, reference schematics, and document service activities while maintaining outstanding customer service.

The role requires mechanical aptitude and strong communication skills, with occasional travel to gain field experience and support service initiatives.