Field Technical Specialist- IT Support

The Fountain Group; Columbia (SC); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading IT support firm is seeking a Field Technical Specialist in Columbia, SC. Responsibilities include resolving IT infrastructure issues, providing support for installations, and necessitating travel between client sites. Candidates are expected to have 3-5 years of technical experience and an Associates Degree. Familiarity with Linux and Windows Server is a plus. The role requires flexibility with working hours including nights and weekends.

Benefits

Mileage reimbursement

Flexible work hours

Qualifications

• Must have a basic understanding of storage theory and network concepts.
• Must possess professional written and verbal communication skills.
• Required to work outside of standard business hours and weekends if necessary.

Responsibilities

• Analyze and resolve hardware and software infrastructure issues.
• Provide installation and break/fix support, including component replacements.
• Perform high volume tasks efficiently with minimal guidance.

Skills

Troubleshooting IT infrastructure

Communication skills

Teamwork

Organizational skills

Education

Associates Degree in Computer Science or related field

3-5 years of technical experience

Tools

Linux

Windows Server

Virtualization

Job description

Field Technical Specialist- IT Support
Pay: $25
Local to Columbia, SC - work remotely and travel to client sites, mileage reimbursed

Responsible for resolving hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures in support of customers' data centers.
Must have your own transportation, insurance, and a valid driver's license.
Must be willing to travel from customer to customer when necessary.
There is a significant need to travel around adjoining states. At times, there will be the availability to travel outside of the state, but not significantly.

Mileage/Tolls/Parking (if any) will be reimbursed using Federal rate(s). This does not cover any parking tickets or any other violations that may be incurred.
Must be able to work overtime if you are in an installation or rack/stack event.
Must be able to work nights and weekends with some advanced notice due to a customer schedule.
Tasks include, but are not limited to:
• Analyzes, troubleshoots, and resolves issues within IT infrastructure, including Enterprise systems, servers, storage, and networking.
• Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting
• Able to perform high volume/low impact tasks in an efficient and knowledgeable manner.
• Provide installation and or break/fix support, including component replacement, hardware troubleshooting, and operating system installation.
• Able to proficiently perform data center support tasks with little guidance.
• Demonstrate hands-on practical knowledge of systems and policies.
• Operational management tasks including working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities

Requirements:
• Must have a basic understanding of Storage theory, Server layout, and Network concepts.
• Must have mechanical aptitude and ability to follow procedures to make component-level repairs using ESD best practices.
• Requires a good understanding of the general/technical aspects of the job.
• Must be familiar with using different computer applications and be able to navigate software tools as required by the task at hand.
• Must possess professional written and verbal communication skills
• Must be organized and able to document daily activities
• Must maintain successful communication and working relationship with management & peers of all levels.
• Teamwork and interpersonal skills
• Must be willing to work outside of standard business hours and weekends.
• Must be willing to travel for out of state projects.

Education and other requirements:
• Experience with pallet jack and data center server lifting tools is a plus. Must be able to lift to 40 lbs.
• Ability to operate manual and power hand tools
• 3 – 5 years of technical experience and a Associates Degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
• Linux, Virtualization and Windows Server experience a plus

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