Field Technical Specialist - Automatic Door Systems

Overhead Door Corporation; Lewisville (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Horton Pedestrian Access Solutions, a division of Overhead Door Corporation, provides technical support and solutions for its extensive line of automatic doors. The role involves assisting customers with electrical and mechanical inquiries, documenting issues, and guiding product choices.

Travel is involved, including international visits to Horton mfg. plants. Applicants should have strong circuit/electrical knowledge and a customer-focused, collaborative approach to problem solving.

Qualifications

• Experience in power conversion, motion control, microcontrollers, transformers, circuit simulation, and analog/digital design.
• Strong knowledge of circuit theory, building wiring, and electro-mechanical systems.
• Familiarity with UL, ANSI and AAADM standards.
• Skills in customer service, process improvement, decision making, and help desk experience.

Responsibilities

• Respond to customer inquiries and document technical issues.
• Be the next level of escalation in Tech Support.
• Troubleshoot basic electrical and mechanical problems using wiring diagrams and schematics; recommend corrective measures.
• Recommend proper product solutions to meet customer needs.
• Interact with customers to process information, resolve inquiries, and provide technical advice.
• Maintain accurate records of customer interactions and technical support cases.
• Improve customer service quality by studying and redesigning processes.
• Participate in installations and product evaluations.
• Provide feedback for product improvements and new product specifications based on customer input.
• Understand UL, ANSI and AAADM regulatory standards affecting our products.
• Support senior technicians in evaluating first production units and potentially suggest improvements.
• Conduct software testing to validate functionality and learn how it works.

Skills

Power conversion

Motion control

Microcontrollers

Transformers

Circuit simulation

Analog/digital design

Circuit theory

Building wiring

Electro-mechanical systems

Customer service

Process improvement

Help desk

Customer focus

Job description

Horton Pedestrian Access Solutions, a division of Overhead Door Corporation, provides technical support and solutions for its extensive line of automatic doors. The role involves assisting customers with electrical and mechanical inquiries, documenting issues, and guiding product choices.

Travel is involved, including international visits to Horton mfg. plants. Applicants should have strong circuit/electrical knowledge and a customer-focused, collaborative approach to problem solving.