Field Technical Specialist

New Flyer; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Benefits starting day one

Health, dental, and vision coverage

Employee Assistance Program

Paid holidays

Paid time off

Modern and clean work environment

Competitive wages

Ongoing training and development

Job summary

New Flyer in Boston seeks a Field Technical Specialist to provide on-site technical product support for designated fleets, including investigations with suppliers, maintenance of issue logs, and support in warranty scenarios. The role reports to the Regional Product Support Manager and requires travel to Boston, MA.

The ideal candidate has a 2-year technical college diploma and 5+ years in troubleshooting mechanical and electrical systems, with J1939/CAN experience and strong technical writing

Qualifications

• A 2year technical college diploma (or equivalent qualification) in a related engineering/technical discipline.
• At least 5 years of hands-on experience troubleshooting complex mechanical and electrical systems - especially in the automotive industry.
• Experience with J1939 communications, troubleshooting protocols and products using CAN buses.
• Proficiency with computerbased service tools, CAN loggers, and relevant analysis software.
• Experience with Ladder Logic and Multiplex Systems
• Strong skills in technical writing and reporting. Must be able to make clear, wellstructured technical summaries and presentations.
• Possession of a valid driver's license is a requirement for potential travel.

Responsibilities

• Carrying out on-site technical investigations with suppliers and/or customers to troubleshoot component failures or performance issues.
• Assisting Field Service Technicians with electrical and mechanical troubleshooting
• Maintaining comprehensive logs of technical problems and tracking patterns of field failures.
• Applying information from ECNs and EADs to field operations; helping with root cause analysis of field issues.
• Reviewing and testing work instructions for accuracy and practicality; conducting trial implementations.
• Preparing and sharing technical summaries and reliability reports for leadership.
• Collecting, analyzing, and communicating product reliability metrics.
• Producing clear presentations about technical findings for internal stakeholders.
• Reporting customer complaints and cooperating in warranty claim processes.
• Ensuring all required documents and standard forms are correctly completed and submitted.
• Must be able perform any repairs and updates as required.

Skills

Troubleshooting

Electrical systems

Mechanical systems

Technical writing

CAN bus / J1939

Education

2-year technical college diploma

Engineering/technical discipline

Tools

CAN loggers

Diagnostics software

Presentation tools (PowerPoint)

Job description

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior and Xcelsior CHARGE brands. It also offers infrastructure development through NFI Infrastructure Solutions, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com

POSITION SUMMARY

The Field Technical Specialist will be responsible for providing comprehensive technical product support for designated fleets. Responsibilities encompass on-site technical investigations with suppliers regarding component issues, upkeep of technical issue logs, adherence to company policies, support in warranty scenarios, and the collection of product failure data. Directly reports to the Regional Product Support Manager.

WHAT YOU WILL DO

• Carrying out on-site technical investigations with suppliers and/or customers to troubleshoot component failures or performance issues.
• Assisting Field Service Technicians with electrical and mechanical troubleshooting
• Maintaining comprehensive logs of technical problems and tracking patterns of field failures.
• Applying information from Engineering Change Notices (ECNs) and Engineering Approved Deviations (EADs) to field operations; helping with rootcause analysis of field issues.
• Reviewing and testing work instructions for accuracy and practicality; conducting trial implementations.
• Preparing and sharing technical summaries and reliability reports for leadership.
• Collecting, analyzing, and communicating product reliability metrics.
• Producing clear presentations (e.g. PowerPoint) about technical findings for internal stakeholders.
• Reporting customer complaints and cooperating in warranty claim processes.
• Ensuring all required documents and standard forms are correctly completed and submitted.
• Must be able perform any repairs and updates as required.

Travel will be required to Boston, Massachusetts

WHAT YOU NEED TO BE SUCCESSFUL

• A 2year technical college diploma (or equivalent qualification) in a related engineering/technical discipline.
• At least 5 years of handson experience troubleshooting complex mechanical and electrical systems - especially in the automotive industry.
• Experience with J1939 communications, troubleshooting protocols and products using CAN buses.
• Proficiency with computerbased service tools, CAN loggers, and relevant analysis software.
• Experience with Ladder Logic and Multiplex Systems
• Strong skills in technical writing and reporting. Must be able to make clear, wellstructured technical summaries and presentations.
• Possession of a valid driver's license is a requirement for potential travel.

WHY JOIN OUR TEAM

• Benefits Starting Day One of Employment!
• Health, dental, and vision coverage
• Employee Assistance Program
• Paid holidays
• Paid time off
• Modern and clean work environment
• Competitive wages
• Ongoing training and development through a variety of initiatives

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, www.carfaircomposites.com and www.nfi.parts.