Field Technical Service Representative 2

Sharp Electronics Corporation (US); Columbia (SC); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Healthcare plans

401k retirement plan

Employee assistance program

Training and mentorship

Wellness program

Job summary

Sharp Electronics Corporation is seeking a Field Technical Service Representative 2 in Columbia, SC. You will service and maintain Sharp equipment across a territory, aiming for high customer satisfaction and efficient issue resolution.

Responsibilities include installation, maintenance, and repair with minimal supervision, plus administrative tasks and inventory control. Must have 1–3 years in copier/electronic equipment repair and CompTIA A+ certification.

Qualifications

• 1–3 years of experience in copier repair or repair and maintenance of electronic equipment.
• High School Diploma or equivalent mandatory.
• Technical vocational schooling preferred (electronics or electro-mechanical).
• Must possess CompTIA A+ certification.

Responsibilities

• Independently service and maintain a full territory in installation, maintenance, and repair of Sharp equipment with minimal supervision.
• Resolve at least 82% of service calls upon completion of training and territory assignment.
• Read and interpret schematics and perform electrical troubleshooting per manuals and bulletins.
• Maintain parts inventory and achieve exemplary inventory control and usage.
• Complete all required administrative functions accurately and timely.
• Cooperate with team to achieve Branch service goals.

Skills

Copier repair

Electronic equipment repair

Education

High School Diploma or equivalent

Technical vocational schooling (electronics/electro-mechanical)

Tools

CompTIA A+ certification

Job description

Field Technical Service Representative 2

Columbia, South Carolina, United States

Overview

Under the direct supervision of the Branch Field Service Manager, the Field Service Representative (2) is responsible for properly maintaining a territory of Sharp equipment along with maintaining an elevated level of customer satisfaction through proper communications and maintenance of equipment.

Responsibilities

• Independently services and maintains a full territory in the installation, maintenance, and repair of Sharp equipment with minimal supervision.
• Resolves at least 82% of service calls upon completion of training and territory assignment.
• Understands and properly performs all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.
• Ability to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products.
• Resolves all normal customer relations situations and communicates any unusual customer situations to a higher level.
• Maintains parts inventory and achieves exemplary levels of inventory control and usage.
• Completes all required administrative functions in an accurate and timely manner.
• Cooperates with fellow workers and management to achieve Branch service goals.
• Keeps Group Leader or Branch Field Service Manager informed of machines performing below standards and reports all actions taken towards resolution.
• Performs other duties as prescribed by the Branch Field Service Manager

Position Requirements

• 1-3 years of experience copier repair or repair and maintenance of electronic equipment.
• High School Diploma or equivalent mandatory.
• Technical vocational schooling preferred (electronics or electro-mechanical)
• Must possess CompTIA A + certification.

AboutSharp Business Systems

Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.

• Comprehensive, family-friendly healthcare plans (medical, dental, vision).
• 401k retirement plan with a competitive match and plenty of financial support tools.
• Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance)
• Rewarding and holistic wellness program.
• Training, professional development, and mentorship
• Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
• Dynamic culture eager to innovate, enhance diversity, and work smarter.

The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs.

Compensation Statement

$35,600 - $50,270 USD

Sharp Electronics Corporation is an equal opportunity employer – minority – female – disability - veteran.

As set forth in Sharp Electronics’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.