Field Technical Operations Lead

CHAOS Industries; Los Angeles (CA); On-site; USD 200,000 - 250,000; Full time

Benefits offered by this job

Health benefits

401k match

Free daily lunch

Unlimited PTO

Relocation assistance

Job summary

CHAOS Industries, located in Los Angeles with global offices, seeks a Technical Operations Team Lead to mentor a team of engineers and stay hands-on in the field. You will scale deployment processes, craft SOPs, runbooks, and best practices to ensure reliable, repeatable customer deployments.

The role requires experience leading field teams, strong Linux and networking skills, and the ability to travel up to 25% to customer sites.

Qualifications

• Requires degree or equivalent hands-on experience in Engineering, CS, Physics or related field.
• Proven experience leading technical teams in field engineering, technical operations, systems integration, or similar.
• Deep familiarity with Linux environments; comfortable with SSH, networking tools, and system-level debugging.
• Track record of delivering complex hardware/software deployments in customer environments.
• Experience integrating or maintaining hardware or sensor systems, with an understanding of networking protocols and hardware interfaces.
• Proficiency in at least one scripting or programming language (Python, Bash, or similar).
• Excellent communication skills to represent technical operations to customers, executives, and engineers; willing to travel on-site.

Responsibilities

• Manage, mentor, and develop Technical Operations Engineers through onboarding, coaching, and performance feedback.
• Help build the SOPs, runbooks, escalation processes, and diagnostics for repeatable deployments and support.
• Deploy alongside your team — integrating CHAOS systems with customer infrastructure and debugging complex edge issues.
• Serve as the senior escalation point for hardware, software, and networking issues, leading incident response and root-cause analysis.
• Advise internal and customer teams on operational use and best practices; communicate technical status to customers.
• Capture operational feedback and partner with engineering to drive reliability and product improvements.
• Travel (up to 25%) to customer and test sites for deployments, escalations, and mission support.

Skills

Leadership

Linux

Networking

Scripting (Python/Bash)

Communication

Travel readiness

Education

Engineering, CS, Physics or equivalent

Tools

SSH

Docker

AWS

Azure

Job description

CHAOS Industries, located in Los Angeles with global offices, seeks a Technical Operations Team Lead to mentor a team of engineers and stay hands-on in the field. You will scale deployment processes, craft SOPs, runbooks, and best practices to ensure reliable, repeatable customer deployments.

The role requires experience leading field teams, strong Linux and networking skills, and the ability to travel up to 25% to customer sites.