Field Technical Manager (Queen Creek, AZ)
LG Electronics North America
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Benefits offered by this job
Job summary
Qualifications
- 5+ years experience in the automation field or in a technical support role.
- Ability to troubleshoot in-depth service issues via phone and onsite.
- Ability to prepare reports and business correspondence.
Responsibilities
- Manage day-to-day activities of PRI's customer companies.
- Provide expert level product support to internal and external customers.
- Ensure technical development of field technical specialists.
Skills
Education
Job description
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
This role will be based in Queen Creek, AZ and act as a Technical and Operational Liaison between LGEUS PRI Organization and PRI's customer companies (ex: LG Energy Solution), LGEUS HQ and LGE PRI HQ at the US PRI's project site. Manage information flow for escalated service cases to proper LGEUS & HQ personnel to facilitate timely solutions and countermeasures in support of PRI's customer companies. Responsible for managing sensitive proprietary information including software, tools and technical documentation from the factory for dissemination to PRI's customer companies. Facilitate knowledge transfer sessions, create technical documents and provide relevant training. Attend regularly scheduled factory visits to manage specific matters face to face with appropriate personnel. Manage and attend factory site visits for PRI's customer companies jobsites with applicable HQ personnel. Support of PRI's customer companies via phone, email onsite visits to bring solutions to challenging site issues. Testing and verification of system solutions for all LG PRI equipment and controls, provide documentation and knowledge transfer of important discoveries of such testing. Aftermarket process development, implementation and improvement utilizing metrics to achieve efficiency and results improvements across internal and external channels. Manages day to day field operations of all Aftermarket Field Technical Specialists, provides expert level product knowledge, problem resolution and technical expertise and is responsible for training and mentoring of all team members. Coordinates all LGEUS & LGE PRI HQ technical knowledge sharing to facilitate timely resolution of field related issues.
- Operation and management of the PRI's project site, including equipment set-up and production, customer service, safety management, and general affairs
- Manages day to day activities of PRI's customer companies
- Utilizes advanced metrics to analyze, develop and implement process development
- Manages expert level LGEUS/HQ technical knowledge share in resolving outstanding field issues and implementing field processes and procedures
- Responsible for professional technical development of all field technical specialists
- Provide guidance and advice as a technical subject matter expert to ensure Field Service issues are brought from inception to resolution
- Serves as technical liaison between LGEUS PRI Organization and PRI's customer companies
- Manage information flow and knowledge transfer sessions for PRI's customer companies
- Able to understand, articulate, communicate and respond to detailed technical issues in a timely and concise manner.
- Maintain current functional and technical knowledge of LGEUS PRI Organization supply battery manufacturing machines and parts for electric vehicles
- Provide expert level Product Support to internal and external customers by researching and providing solutions to challenging field service issues
- Manages Installation & Service Manual Validation Process– Verification of manuals via testing in Quality/Training Lab to improve literature for internal and external technical specialists
- Coordinate with Technical Writing team to insure PRI's customer companies are complete, consistent, concise and unambiguous
- Accompany PRI's customer companies factory engineers in field visits to resolve escalated field technical issues
- Perform testing and evaluates equipment and controls solutions in LGEUS PRI Organization and document findings in distributable format for internal and external customers
- Perform EV battery machine set-up with LGEUS PRI & technical team engineers and partners.
- Communicate directly with PRI's customer companies' production department to coordinate preventive maintenance and troubleshooting in the production area
- Daily Production Data Analysis and Report Preparation
- Preparation of documents related to CS operation and facility maintenance after facility AT, and initial response in case of issue
- PRIX & PRIX-US, manages the personnel of partner companies and shares equipment status and issues
- Maintain records of all preventive maintenance and troubleshooting tasks
- Bachelors Degree with 5+ years experience in the automation field or in a technical support role or in site management including operation and safety
- Bilingual in English and Korean
- Excellent communication skills and interpersonal skills to interact effectively with diverse client group
- Ability to troubleshoot in depth service issues via phone and onsite
- Ability to read, analyze and interpret technical business periodicals, professional journals and technical procedures
- Ability to write reports and business correspondence
- Ability to read and edit technical drawings/prints
- Ability to effectively present information and respond to questions from management, clients and customers
- Ability to work in a technically dominated environment: engineering, contracting and construction trades and able to absorb and commit technical information to knowledge quickly
- Ability to anticipate and solve practical problems and resolve issues
- Self-starter with the ability to work both independently and within a team
- Ability to effectively communicate ideas and properly describe problems and solutions
- Ability to effectively handle multiple tasks
- Well-developed planning, organization, analytical, and decision making skills
- Proficient computer skills, such as Excel and PowerPoint
- Ability to produce clear, timely and concise documentation and have well developed problem solving skills
$90,000—$120,000 USD
- No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
- Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
- Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
- Performance based Short-Term Incentives (varies by role).
- Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
- Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
- Group Rate Life and Disability Insurance.
- Eligible for the relevant benefit programs offered through our partner agencies.
At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics. In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.
Mid-Senior level
Full-time
Engineering and Information Technology
Consumer Electronics
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