Field Systems Engineer

Actalent; Hebron Estates (KY); On-site; USD 103,423,000 - 147,300,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Job summary

Actalent in Hebron, KY is seeking a Field Systems Engineer to provide on-site IT support, resolve Tier 2 escalations, and manage equipment deployments. The role requires hands-on Windows troubleshooting, experience with AD/Group Policy, and familiarity with printers, scanners, and MDM.

The position is a full-time, on-site contract based at the Hebron CVG facility with occasional travel. Compensation aligns with market rates for an on-site IT engineer.

Qualifications

• 2+ years of IT field service, desktop, or IT support experience.
• Hands-on troubleshooting for Windows, hardware, software, and peripherals.
• Experience with Service Desk, ticketing systems, and SLAs.
• Windows imaging and deployment expertise.
• Experience with Dell, Lenovo, and HP hardware.
• Active Directory and Group Policy knowledge.
• Understanding of TCP/IP networking.
• MDM experience (Android, Zebra/SOTI).
• Printer and handheld scanner experience.
• MS Office/Teams proficiency.
• PowerShell knowledge.
• Certifications such as CompTIA, Microsoft, or Cisco.

Responsibilities

• Resolve Tier 2 escalations and onsite IT issues.
• Troubleshoot Windows devices, hardware, software, printers, scanners, and connectivity.
• Support Microsoft applications and operational IT equipment.
• Manage tickets and adhere to SLAs.
• Document incidents, troubleshooting, and resolutions.
• Serve as the primary IT contact for CVG.
• Collaborate with Service Desk, centralized IT teams, vendors, and Operations.
• Support equipment deployments, asset activities, and IT projects.
• Assist with facility moves, expansions, and technology deployments.
• Prepare the facility and equipment for peak-season operations.

Skills

IT support experience

Windows troubleshooting

Service Desk / SLAs

Windows imaging

Hardware (Dell/Lenovo/HP)

Active Directory

TCP/IP networking

MDM (Android/Zebra)

Printers/Scanners

MS Office / Teams

PowerShell

Certifications (CompTIA/Microsoft/Cisc

Tools

Microsoft Teams

Microsoft Office

Ticketing systems

Job description

Job Title: Field Systems Engineer

Job Description

We are seeking a dedicated Field Systems Engineer who will provide technical support and ensure the smooth operation of IT systems. This role involves resolving escalated IT issues, managing incidents, and supporting IT equipment and projects.

Responsibilities

• Resolve Tier 2 Service Desk escalations and onsite IT issues.
• Troubleshoot Windows devices, hardware, software, printers, scanners, mobile devices, and connectivity.
• Support Microsoft applications and operational IT equipment.
• Manage tickets and adhere to established SLAs.
• Document incidents, troubleshooting, and resolutions.
• Serve as the primary IT contact for CVG.
• Collaborate with Service Desk, centralized IT teams, vendors, and Operations.
• Support equipment deployments, asset activities, and IT projects.
• Assist with facility moves, expansions, and technology deployments.
• Prepare the facility and equipment for peak-season operations.

Essential Skills

• 2+ years of experience in desktop, field services, PC technician, or IT support.
• Proficiency in hands-on Windows, hardware/software, and peripheral troubleshooting.
• Experience with Service Desk, ticketing systems, and SLAs.
• Strong skills in Windows imaging and deployment.

Additional Skills & Qualifications

• Experience with Dell, Lenovo, and HP hardware.
• Knowledge of Active Directory and Group Policy.
• Understanding of TCP/IP networking.
• Proficiency in Android, Zebra/SOTI, or MDM.
• Experience with printers and handheld scanners.
• Familiarity with Microsoft Office and Teams.
• Knowledge of PowerShell.
• Relevant certifications such as CompTIA, Microsoft, or Cisco.

Work Environment

This position is fully on-site, located at the Hebron, CVG facility. The work schedule is Monday through Friday, from 8 AM to 5 PM, with up to 10% travel required.

Job Type & Location

This is a Contract position based out of Hebron, KY.

Pay And Benefits

The pay range for this position is $43.75 - $43.75/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Hebron,KY. Application Deadline This position is anticipated to close on Oct 2, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.