Field System Admin - SMIT (Printer Technician) - Onsite - Norfolk, VA

CDW; Virginia (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a Field System Administrator to support enterprise print devices and VTC equipment. This role requires a proactive individual who can manage service tickets and lead complex projects across multiple locations. The ideal candidate will have a strong understanding of physical hardware and excellent communication skills. Join this dynamic environment to advance your career while ensuring optimal operation and customer satisfaction in a fast-paced setting. If you have a passion for technology and a commitment to service excellence, this opportunity is perfect for you.

Benefits

Health and Welfare Allowance

Comprehensive Benefits Package

Qualifications

• 3+ years experience in OEM or third-party printer repair services.
• Active DOD Secret Clearance required.

Responsibilities

• Support and troubleshoot print devices and VTC equipment.
• Manage service tickets and coordinate with clients and vendors.

Skills

Printer Repair Services

Communication Skills

Multi-priority Management

Technical Troubleshooting

Education

High School Diploma or equivalent

Bachelor’s degree or equivalent experience

Tools

Adobe Creative Suite

Microsoft Access

SQL

Job description

Field System Admin - SMIT (Printer Technician) - Onsite - Norfolk, VA

Join to apply for the Field System Admin - SMIT (Printer Technician) - Onsite - Norfolk, VA role at CDW

Job Overview

CDW is seeking a Field System Administrator - Print to support the NGEN SMIT team in Norfolk, VA. This role involves supporting enterprise print devices and VTC equipment, ensuring optimal operation and customer satisfaction in a fast-paced environment.

Responsibilities

• Support and troubleshoot print devices and VTC equipment, including installation, configuration, testing, repair, and troubleshooting onsite and remotely.
• Manage service tickets proactively, providing timely updates and resolutions.
• Lead and implement complex print and VTC projects across multiple locations.
• Coordinate with clients, vendors, and internal teams to address issues, manage inventory, and communicate service offerings.
• Maintain relationships with customers, partners, and vendors, ensuring SLA compliance and high-quality service.

Minimum Qualifications

• Active DOD Secret Clearance
• Security+ Certification
• High School Diploma or equivalent
• At least 3 years of experience with OEM or third-party printer repair services
• Strong understanding of physical hardware
• Excellent communication skills
• Ability to manage multiple priorities and adapt to changing needs

Preferred Qualifications

• Additional experience with OEM or third-party printer services
• Printer Certifications (HP, Xerox)
• Technical certifications (ITIL, A+, Network+)
• Bachelor’s degree or equivalent experience
• Knowledge of print service offerings, Adobe Creative Suite, Microsoft Access, and SQL

Additional Information

• Pay range: $28.85/hr - $33.65/hr + $4.93/hr health and welfare allowance
• Benefits overview: https://cdw.benefit-info.com/

Join CDW to make a difference in the IT industry, supporting a major government program and advancing your career in a dynamic environment.