Field Support Technician - Navigation Systems

Socket.dev; Washington (District of Columbia); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health plans

Dental & vision

401(k) plan

Paid time off

Job summary

Akira Technologies is seeking a Field Support Technician to assist in the installation, maintenance, and deployment of navigation sensor and onboard computing systems for a government client. Hybrid role based in Washington, DC with up to 25% travel, primarily to Hawaii and Colorado.

Requirements include active Top Secret clearance, an associate degree in electronics/engineering/tech or equivalent, and hands-on experience with electronic hardware, cabling, and sensor systems.

Qualifications

• Hands-on experience with electronic hardware, cabling, sensor systems, and field-deployed equipment.
• Ability to create and follow technical installation and maintenance procedures.
• Strong communication skills for end-user training and technical support.
• Active Top Secret clearance required.

Responsibilities

• Physically install and maintain navigation sensors, onboard computing resources, cabling, and equipment enclosures.
• Perform maintenance and configuration of the navigation sensor stack between test flights and field deployments.
• Support installation, removal, inspection, and replacement of system components.
• Create and distribute installation guides and technical instructions for the navigation sensor kit.
• Provide end-user training and troubleshooting support for deployed systems.
• Diagnose hardware and connectivity issues and coordinate repair, return, and replacement of components.
• Maintain accurate equipment, configuration, and maintenance documentation.
• Coordinate with the Lead Hardware Engineer during integration, testing, and deployment activities.

Skills

Hands-on hardware

Cabling & connectors

Sensor systems

Troubleshooting

End-user training

Onsite work

Clearance TS

Education

Associate's degree in electronics/engineering/tech

Job description

Akira Technologies is seeking a Field Support Technician to support the Office of the Under Secretary of War for Research and Development (OUSD(R&D)) on advanced defense technology and mission initiatives.

Reporting to the Lead Hardware Engineer, the Field Support Technician will support the installation, maintenance, troubleshooting, and deployment of navigation sensor and onboard computing systems. The ideal candidate has hands-on technical experience working with electronic hardware, cabling, sensor systems, and field-deployed equipment.

This is a hybrid role requiring up to three (3) days a week in Washington, DC and travel of up to 25% including Hawaii and Colorado, among others. This supports a government client and thus, active Top Secret clearance is needed.

Responsibilities

• Physically install and maintain navigation sensors, onboard computing resources, cabling, and equipment enclosures.
• Perform maintenance and configuration of the navigation sensor stack between test flights and field deployments.
• Support installation, removal, inspection, and replacement of system components.
• Create and distribute installation guides and technical instructions for the navigation sensor kit.
• Provide end-user training and troubleshooting support for deployed systems.
• Diagnose hardware and connectivity issues and coordinate repair, return, and replacement of components.
• Maintain accurate equipment, configuration, and maintenance documentation.
• Coordinate closely with the Lead Hardware Engineer and other engineering personnel during integration, testing, and deployment activities.
• Travel approximately 25%, including Hawaii and Colorado.

Required Qualifications

• Active Top Secret (TS) clearance.
• Associate's degree in electronics, engineering technology, computer technology, or a related technical field preferred, or equivalent technical experience.
• Completion of relevant technical or industry training.
• Hands‑on experience installing, maintaining, troubleshooting, or supporting electronic, computing, sensor, or communications equipment.
• Ability to work with cabling, connectors, hardware components, and equipment enclosures.
• Strong troubleshooting and problem‑solving skills.
• Ability to create and follow technical installation and maintenance procedures.
• Strong communication skills and ability to provide technical support and training to end users, with an ability to provide 1:1 and small group training.
• Ability to work onsite in Washington, DC 3 days per week and travel approximately 25%.

Salary Range: $90,000 to $100,000

Akira’s pay range for this position considers various factors including skills, years of experience, training, licenses, certifications, alignment with market data, and internal equity in the organization. This pay range estimate is a general guideline only and not a guarantee of compensation or salary, which Akira believes to be done in good faith in compliance with local laws. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

General Description of Benefits

Akira offers its employees multiple options for medical plans (some with Health Savings Account), dental plans, and vision coverage, and a 401(k) plan with employer match. To promote work/life balance, Akira offers paid time off, including vacation and sick time, holidays, paid parental leave, military leave, bereavement leave, and jury duty leave. We also offer short and long‑term disability benefits to protect employee income in the event of sickness or injury, life insurance, accidental death and dismemberment insurance, and critical illness insurance. Akira also offers tuition, training, and certification reimbursement for professional development and career advancement.

Akira regularly reviews our total rewards package to ensure our offerings remain competitive and reflect the values and needs expressed by our employees.

About Akira Technologies

Akira strives to meet and exceed the mission and objectives of US federal agencies. As a leading small business cloud modernization and data analytics services provider, we deliver trusted and highly differentiated solutions and technologies that serve the needs of our customers and citizens. Akira serves as a valued partner to essential government agencies across the intelligence, cyber, defense, civilian, and health markets. Every day, our employees deliver transformational outcomes, solving the most daunting challenges facing our customers.

Akira is proud to be an Equal Employment Opportunity and Aff... (Note: The EEO statement text is truncated here for brevity)