Field Support Technician III

1100 Applied Industrial Technologies, Inc.; Sherwood (OR); On-site; USD 65,000 - 90,000; Full time

Job summary

Olympus Controls is seeking a Field Support Technician III to lead on-site installation, repair, and training of automation systems including robotics, vision, and motion control. You will read schematics, perform field service, and collaborate with cross-functional teams at customer sites.

The role requires strong mechanical, electrical, and PC knowledge, plus the ability to travel 10–30% and develop junior technicians.

Qualifications

• Proven history of troubleshooting, testing, repairing, and servicing technical equipment.
• Proven history of successful customer interaction and providing high levels of customer service.
• ERP Experience, SAP preferred.
• High School Diploma, or equivalency, required.
• Associates degree in microelectronics or engineering preferred.
• 5-8 years of field service experience or aptitude in a related industry field required.

Responsibilities

• Lead on-site installation, repair, and training for Automation, including Robotics, Vision, and Motion Control.
• Produce timely and detailed reports on system data, performance, time and cost accounting.
• Collaborate with Operations, Project Management, Engineering, Quality, Production, and Sales on project aspects.
• Read schematics, diagrams, and drawings of control systems.
• Travel to customer sites as needed (up to 30%).
• Train and develop Field Support Technicians.

Skills

Customer service

Troubleshooting

Field service

Communication

Education

High School Diploma

Associates degree in microelectronics or engineering

Tools

SAP

PLC/HMI

Job description

Olympus Controls (www.olympus-controls.com) is a fast-paced Automation Company that has an opportunity for a Field Support Technician III to join our growing company. We offer a dynamic environment with competitive salaries and health benefits for the right type of highly motivated individuals.

The Field Support Technician III (FST III) role is responsible for the implementation, installation, service, support, training, and supervisory leader of Automation & Robotic Systems for our clients in highly diverse industries. An FST III's primary responsibility will be to ensure new system installations are performed successfully by applying and tuning system variables to the pre-defined scope requirements. This will require a 'hands-on' application of strong mechanical, electrical and PC knowledge and skills.

Duties/Responsibilities:

• Primary technical lead for on-site installation, repair, and training for Automation, including Robotics, Vision, and Motion Control.
• Produce timely and detailed reports, including system data & performance, time & cost accounting, etc.
• Collaborate closely with our internal teams, including Operations, Project Management, Engineering, Quality, Production, and Sales on various aspects of our projects, overall business, customer interactions, and continued business development.
• Knowledge of electrical control systems and ability to read schematics, diagrams, and drawings.
• Strong technical and mechanical aptitude, with the ability to perform on-site fabrication, assembly, installation, testing, and troubleshooting work.
• Application of validation methods (Factory Acceptance Test (FAT), Site Acceptance Test (SAT)), ensuring system & customer requirements are met.
• Ability to perform field work with no supervision.
• Excellent communication skills and English fluency, both verbal and written.
• Willing to be the "face" of our business while on customer sites; representing a professional business and positive attitude, with a can-do mentality and a customer-first mindset.
• Strong and diverse tool use experience (hand, power, pneumatic, electric, hydraulic, meters, gauges, etc.).
• Working knowledge of factory-type instrumentation & equipment (PLCs, HMIs, etc.).
• Ability to train & develop Field Support Technicians.
• Ability to work flexible hours and to adapt to challenging work schedules and business demands.
• Ability to travel to customer sites as needed, averaging 10% - 30% travel time.
• Supporting the manufacturing floor during non-travel times.

Qualifications/Experience:

• Proven history of troubleshooting, testing, repairing, and servicing technical equipment.
• Proven history of successful customer interaction and providing high levels of customer service.
• ERP Experience, SAP preferred.
• High School Diploma, or equivalency, required.
• Associates degree in microelectronics or engineering preferred.
• 5-8 years of field service experience or aptitude in a related industry field required.

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.