Field Support Technician Associate

LCMC Health; New Orleans (LA); On-site; USD 42,000 - 60,000; Full time

Job summary

LCMC Health is seeking a Field Support Technician Associate to assist with new device installations and provide general support for client-side desktop technology. The role involves imaging, deploying, and maintaining end-user hardware across facilities in the New Orleans area.

You will install hardware/software, follow corporate policies, and uphold SLAs while traveling between facilities and supporting moves, adds, and changes.

Qualifications

• High School Diploma/GED or equivalent OR 2 years of work experience.
• Preferred: Continuing education in a related field of study.
• Exhibit strong customer service, teamwork, initiative and judgement.

Responsibilities

• Imaging, updating, and supporting end-user desktop hardware.
• Install desktop hardware and software on to corporate network and directory infrastructure.
• Maintain SLAs and document/ escalate tickets as needed.
• Update asset management inventory with moves/adds/changes.

Skills

Customer service

Teamwork

Communication

Problem solving

Time management

Education

High School Diploma or equivalent

Continuing education in related field

Tools

Asset management inventory system

Job description

• Certification Name: General desktop support technician (e.g. A+ certification)

Your job is more than a job

The Field Support Technician Associate, under direct supervision, is responsible for assisting with new device installation and providing general support assistance with client-side desktop technology.

Your Everyday

Operational Support And Maintenance

• Utilizes tools and equipment required to image, update, and support end-user desktop hardware.
• Installs desktop hardware and software on to the corporate network and directory infrastructure as defined by corporate policies and procedures.
• Performs routine maintenance and installation of hardware and software to end-user desktop devices in a timely manner.
• Maintains strict monitoring, administration, documentation, and escalation (as required) of assigned service tickets ensuring defined SLAs are maintained.
• Remains compliant by ensuring timely and accurate information supporting moves, adds, changes of deployed hardware is updated in the asset management inventory system.

Project Support

• Assists with deployment of new end-user desktop hardware.

Other Duties As Required

• Participates in an on-call rotation as required, able to travel between facilities.
• Maintains professional communication at all times.
• Ensures accountability through timely follow-through and escalation as required.
• Performs other required duties as assigned.

The Must-Haves

Minimum

EDUCATION/EXPERIENCE QUALIFICATIONS

• Required: High School Diploma/GED or equivalent OR 2 years of work experience.
• Preferred: Continuing education in a related field of study.

LICENSES AND CERTIFICATIONS

• Certification Name: General desktop support technician (e.g. A+ certification)
• Issuer:
• Licensure Speciality:
• Entity:

Knowledge, Skills, And Abilities

• Exhibit a high degree of customer service, cooperation, teamwork, initiative and exceptional judgement.
• Demonstrated ability to achieve time-based objectives, balance multiple priorities, communicate effectively while remaining organized.
• Excellent communication skills (both verbal and written).
• Demonstrated logical problem-solving capability.

Work Shift

Days (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

• To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.
• To ensure quality care and service, we may use information on your application to verify your previous employment and background.
• To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.
• To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.