Field Support Technician

Black Box; United States; On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401(k) + matching

Health insurance

HSA & FSA

Paid time off

Employee discounts

Career development

Job summary

Black Box is seeking a Field Support Technician to gain hands-on experience supporting essential low-voltage and network infrastructure projects across the country.

You will install, troubleshoot, and maintain systems, learn blueprints and schematics, use testing equipment, and collaborate with experienced technicians to build your technical career.

This entry-level role emphasizes safety, professional growth, and delivering excellent service at customer sites.

Qualifications

• Recent vocational/technical training or strong interest in technology, electronics, or mechanical work.
• Curiosity and willingness to learn new tools, systems, and installation techniques.
• Solid problem-solving skills and attention to detail.
• Ability to work both independently and within a high-performing team.
• A positive attitude and motivation to build a long-term technical career.
• Bonus: Basic knowledge of networking, construction principles, or low-voltage systems is helpful, but not required.

Responsibilities

• Install, troubleshoot, and maintain low-voltage systems, including Fiber Optics, Copper Cabling, Construction/Infrastructure components, and Telecommunications systems.
• Learn how to read blueprints, schematics, and technical documentation.
• Work with industry-standard tools and testing equipment.
• Build expertise in cabling, networking fundamentals, and system integration.
• Partner with experienced technicians who will help you develop your technical abilities.
• Deliver excellent service while representing Black Box at customer sites.
• Follow all safety protocols and industry standards on each project.

Skills

Curiosity

Willingness to learn

Problem-solving

Teamwork

Independent work

Positive attitude

Education

Vocational/Technical training

Tools

Testing equipment

Low-voltage tools

Job description

What You’ll Do

As a Field Support Technician, You’ll Get Hands-on Experience While Supporting Essential Low-voltage And Network Infrastructure Projects Across The Country

• Install, troubleshoot, and maintain low-voltage systems, including Fiber Optics, Copper Cabling, Construction/Infrastructure components, and Telecommunications systems.
• Learn how to read blueprints, schematics, and technical documentation.
• Work with industry-standard tools and testing equipment.
• Build expertise in cabling, networking fundamentals, and system integration.
• Partner with experienced technicians who will help you develop your technical abilities.
• Deliver excellent service while representing Black Box at customer sites.
• Follow all safety protocols and industry standards on each project.

Job Description

What You’ll Do

As a Field Support Technician, You’ll Get Hands-on Experience While Supporting Essential Low-voltage And Network Infrastructure Projects Across The Country

• Install, troubleshoot, and maintain low-voltage systems, including Fiber Optics, Copper Cabling, Construction/Infrastructure components, and Telecommunications systems.
• Learn how to read blueprints, schematics, and technical documentation.
• Work with industry-standard tools and testing equipment.
• Build expertise in cabling, networking fundamentals, and system integration.
• Partner with experienced technicians who will help you develop your technical abilities.
• Deliver excellent service while representing Black Box at customer sites.
• Follow all safety protocols and industry standards on each project.

What You’ll Bring

We’re looking for early-career talent with strong potential—not years of experience:

• Recent vocational/technical training OR strong interest in technology, electronics, or mechanical work.
• Curiosity and willingness to learn new tools, systems, and installation techniques.
• Solid problem-solving skills and attention to detail.
• Ability to work both independently and within a high-performing team.
• A positive attitude and motivation to build a long-term technical career.
• Bonus: Basic knowledge of networking, construction principles, or low-voltage systems is helpful, but not required.

Why Start Your Career at Black Box?

Career Growth

Start in the field and grow into advanced technical, project leadership, or supervisory roles.

Training & Mentorship

Hands-on learning from seasoned industry professionals, plus opportunities to earn certifications.

Team-Focused Culture

Join a supportive, collaborative group that values development and continuous learning.

Meaningful Work

Help build secure, connected environments that power businesses and communities nationwide.

Position Details

Job Type:

Full-time

Hours:

40 hours/week + overtime as needed (project dependent)

Travel:

100% (Required)

Benefits Include

• 401(k) + matching
• Health, dental, and vision insurance
• Health Savings Account & Flexible Spending Account
• Paid time off
• Employee discounts
• Career development opportunities