Field Support Technician

TEKsystems; Jackson (MS); On-site; USD 10,000 - 60,000; Full time

Job summary

A healthcare facility in Jackson, MS is seeking motivated Field Support Technicians to provide proactive on-site IT support across clinic sites. Candidates should have solid troubleshooting skills and a customer service mindset. The role offers a salary range of $14.00 - $23.00/hr with numerous benefits, and requires the ability to work fully onsite.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Qualifications

• Must have experience in desktop support and troubleshooting.
• Strong customer service skills are essential.
• Prior technical support experience is necessary.

Responsibilities

• Perform on-site visits to identify IT needs.
• Troubleshoot and resolve on-site issues.
• Provide proactive IT service to healthcare staff.
• Coordinate with helpdesk for escalated issues.

Skills

Desktop

Troubleshooting

Customer service

Technical support

Office 365

Windows 10

Active Directory

Hardware support

SCCM

IT support

Job description

Overview

FMOL's St. Dominic Hospital in Jackson, MS is looking for 2 motivated Field Support Technicians to join their new team that supports St. Dominic's clinic locations. The role focuses on proactive on-site desktop support across clinic sites, reducing response times by performing regular visits rather than relying solely on a centralized helpdesk.

Responsibilities

• Perform on-site rounds at offsite clinic locations to identify and address IT needs.
• Troubleshoot on-site issues and, when needed, create helpdesk tickets to resolve problems quickly.
• Provide water-at-the-point-of-need service attitude to healthcare staff, ensuring IT concerns are addressed proactively and efficiently.
• Represent IT as a proactive service-minded technician and coordinate with the helpdesk when issues require escalation.

Qualifications / Skills

• Desktop, Troubleshooting, Customer service, Technical support
• Office 365, Windows 10, Active Directory
• Hardware support, Printers, Imaging, Deployment
• SCCM, Support, Help desk, Ticketing system
• IT support, A+, Desktop troubleshooting

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $14.00 - $23.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Jackson, MS.

Application Deadline

This position is anticipated to close on Oct 16, 2025.

About TEKsystems

We\'re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That\'s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.