Field Support Technician

Jackson Hewitt Tax Service Inc.; Huber Heights (OH); On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

Flexible schedule

Corporate discount

Professional development

Open collaboration culture

Visible impact

Job summary

Jackson Hewitt Tax Service Inc. is seeking a Seasonal Field Support Technician to set up and break down kiosks in local retail locations.

The role requires driving or assisting with moving equipment, assembling kiosk components, and ensuring a professional, on-brand appearance at each site. The ideal candidate will have basic computer/tech installation knowledge, strong customer service skills, and the ability to lift up to 55 lbs.

Qualifications

• Must possess a valid driver’s license (if required to drive).
• Strong interpersonal and communication skills.
• Basic knowledge of computer functions and some technical skills.
• Customer service experience.

Responsibilities

• Assist with the set-up and teardown of kiosk furniture, computers, tech, and kiosk components using hand tools.
• Meet deadlines to ensure locations meet brand/marketing appearance standards.
• Maintain a clean and inviting workspace (e.g., remove trash, vacuum, clean counters/glass).
• Perform other duties as assigned.

Skills

Driver's license

Interpersonal skills

Communication skills

Computer basics

Technical skills

Customer service

Job description

Our Seasonal Field Support Technician is responsible for completing the set-up and break-down of our kiosks in various local retail stores. Tasks include driving a moving truck, carrying equipment into the location, setting up kiosk, and location maintenance. Ideal candidate will possess knowledge of computer/tech installation.

Perks

• Flexible Schedule Options – Work that works for you!
• Corporate discount program
• Professional development and continuous training
• Work in a fast-paced, innovative culture with an open and collaborative environment, and opportunities for advancement within the organization.
• Make a visible impact within the organization
• And More!

What You'll Do Here

• Assist with the set-up and teardown kiosk furniture, computers, tech, and kiosk components using hand tools.
• Meets deadlines to ensure office locations meet our brand/marketing appearance standards.
• Assists in maintaining a clean and inviting workplace, this may include removal of trash, vacuuming or sweeping, cleaning counters, cleaning glass, etc.
• Other duties as assigned.

Skills You'll Bring For Success

• Driver’s license required for those required to drive, preferred for those not driving.
• Good interpersonal and communication skills.
• Basic knowledge of computer functions and some technical skills.
• Customer service experience.

Physical Demand and Work Effort

• Standing, walking, sitting.
• Must be able to lift, push, pull or carry up to 55 lbs. at one time.
• Must be able to hold, carry and move equipment, tools, and materials.
• Compliance with company policies and standards.

At Jackson Hewitt, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that most taxpayers do not receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission, and it is a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients. Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year.

Working at Jackson Hewitt

Jackson Hewitt is an innovator with nearly 6,000 locations, and we’re on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.

Taxes are fun (really!)

Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.

PTIN Certification: Yes

By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to‑time employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt‑out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.