Field Support Team Lead (CA, Torrance)

Delphi Technologies; Torrance (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading engineering company seeks a Field Support Team Lead to manage a deployable team and support critical customer engagements. The role combines leadership with hands-on technical support, requiring strong expertise in systems and customer service in dynamic environments.

Qualifications

• 5+ years experience in field service or test engineering.
• Excellent communication skills and comfort in customer-facing environments.
• Proficiency in Linux and familiarity with Python and C++.

Responsibilities

• Manage field tests, demonstrations, and customer engagements.
• Lead and mentor a small team of field support members.
• Ensure systems are prepared and troubleshoot issues on-site.

Skills

Technical Acumen

Team Leadership

Communication

Tools

Linux

Python

C++

Job description

Field Support Team Lead (Open to Remote)

Category Engineering

Description

Job Summary: The Field Support Team Lead manages a deployable team supporting business development, engineering, product development, and field-based customer engagements. This role blends the skills of a Field Service Representative, Test Engineer, and Demo Team Leader into a single, versatile leader ready to operate in fast-paced environments.

Job Duties:

• Demo Planning & Coordination: Plan, schedule, and coordinate field tests, live demonstrations, and customer engagements across test, tactical and operational environments CONUS and OCONUS.
• Hands-On Demo Support: Operate and troubleshoot OKSI products and systems, including AI/ML-based technologies, UAS platforms, optical sensors, and field kits during live demos and field activities.
• Team Leadership: Lead and mentor a small, agile team of field support members to ensure readiness, professionalism, and technical excellence in all deployments.
• System Setup & Troubleshooting: Ensure systems are assembled, prepped, tested, and field-ready. Diagnose and resolve system issues on-site or in lab environments.
• Customer-Facing Representation: Act as a technical liaison between end-users and internal engineering teams. Represent OKSI confidently during customer interactions, demos, and technical briefings.
• Process & Documentation: Capture field data, system performance insights, and customer feedback. Maintain demo configurations, deployment checklists, and training documentation.
• Training & Enablement: Provide technical training to customers and internal stakeholders when needed. Contribute to product improvement through feedback and collaboration with engineering.
• Deployment Logistics: Manage logistics for field operations including travel planning, equipment transport, and on-site setup/teardown.

In-office (Los Angeles) or remote work (United States) available (position dependent)

Position Requirements

Knowledge, Skills, and Qualifications:

• 5+ years of experience in field service, test engineering, technical demonstrations, or similar roles
• Strong technical acumen; ability to operate, troubleshoot, and maintain complex systems such as UAS, AI/ML platforms, and advanced sensors
• Proficient in Linux environments (command line tools, shell navigation)
• Familiarity with basic coding in Python and C++ for configuration and scripting tasks
• Proven team leadership experience with ability to manage and develop small technical teams
• Excellent communication skills and comfort in high-stakes, customer-facing environments
• Able to travel frequently (up to 50%) and support work in dynamic or tactical field conditions
• You must have, or be eligible to obtain, a Department of Defense Secret clearance. You will be subject to government security investigations and must be able to access classified information. The inability to obtain a security clearance will result in you being ineligible for this position.

Preferred Qualifications:

• Prior experience conducting technical demos for defense, aerospace, or government audiences.
• Familiarity with GCS software, RF links, rugged computing platforms, and video/data streaming tools.
• Field test planning, risk mitigation, and on-site support for fielded systems
• Experience conducting field demos for military, government, or commercial customers
• Background in planning and executing safe field operations, including handling of sensitive equipment, batteries, and ESD precautions
• Understanding of ITAR/export control regulations in field settings and customer engagements.

Full-Time/Part-Time Full-Time

Shift -not applicable-

Position Field Support Team Lead

Exempt/Non-Exempt Exempt

Open Date 6/6/2025

Location HQ

About the Organization For over 30 years, OKSI has been a leader in protecting America's interests, leveraging sensor technologies, and machine-learning to support the enduring national security mission. Since our founding we've evolved and grown within the defense industry, driving innovation and industry-disruption while producing machine learning-enhanced hardware and software tools that enable the collection and interpretation of optical information. With our wide range of expertise and customization, OKSI has become the leader in creation and implementation of imaging EO/IR systems for military, ground, air, and space-based applications for the United States. We step in and innovate when existing systems and tools are inadequate. We drive breakthrough technological developments with and for top government agencies, universities, and commercial organizations.

EOE Statement We are an equal employment opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.