Field Support Specialist – Santa Rosa, CA

HomeRiver Group; Santa Rosa (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental and Vision Coverage

401(k) plan with a 4% Instantly Vested

Generous Vacation and Sick time

Life and Disability Plans

Wellness Fitness Program

Job summary

HomeRiver Group is seeking a Field Support Specialist in Santa Rosa, CA. You will drive between properties, assess conditions, deploy lockboxes, check vacancies, and perform field tasks to keep properties in top shape.

The role emphasizes following structured processes and documenting work accurately. Candidates should have maintenance knowledge and residential property management experience, with strong customer service skills. Travel and physical tasks are involved.

Qualifications

• A general knowledge of maintenance functions such as basic plumbing, electric and carpentry.
• Residential property management experience.
• Reliable transportation for daily work duties.
• Hospitality/Customer Service experience preferred.

Responsibilities

• Perform all duties requested for assigned work orders in accordance with Company policies and PURE HomeRiver vision.
• Be able to travel to properties in a timely and expeditious manner to perform property evaluations including new property assessments, move-out evaluations, occupied property checks, and vacant property checks within deadlines.
• Ability to travel within deadlines and time requirements to properties to examine and document property conditions and identify needed repairs.
• Ability to work with computers and smartphone-based dispatching and email.
• Be available to travel to properties to perform field work immediately upon instruction by the property management team.
• Lift and carry 50 pounds, climb ladders and stairs, walk, bend, reach and perform other functions as may be required to complete assigned tasks.
• Attend staff, training, and other meetings as directed by management.
• Assist with administrative work as needed in the office.
• Ensure safety standards are used that comply with all company, local, City, State and Federal guidelines.
• Maintain knowledge of state, local, and federal fair housing laws.
• Dress in a PURE HomeRiver-approved uniform and maintain a professional appearance.
• Perform other duties as needed.

Skills

Residential property management

Maintenance knowledge

Customer service experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Support Specialist - Santa Rosa, CA

Are you the kind of person who notices the details others miss? The crooked blinds, the lightbulb that’s out, the spot on the counter that needs one more wipe? Do you take pride in a job done right, on time, and without being told twice? If so, you might be exactly who we’re looking for.

At PURE HomeRiver, we don’t just manage properties, we protect investments, elevate standards, and build trust with every home we touch. Our Field Support Specialists are the steady hands behind every great property and the boots on the ground, ensuring every property in our care looks and feels like something we’d be proud to call home. This isn’t a desk job. You’ll be on the move, driving from property to property, assessing conditions, deploying lockboxes, checking on vacancies, and rolling up your sleeves when something small needs to get done. We believe excellence lives in the details, and our Field Support Specialists keep our operations running smoothly. You’ll follow a clearly defined process every step of the way, documenting your work with accuracy and care. This is the ideal role for someone who values structure, enjoys following proven systems, and finds satisfaction in checking off a list knowing each box truly matters.

PURE HomeRiver offers a Comprehensive Total Rewards Package of Benefits containing:

• Medical, Dental and Vision Coverage
• 401(k) plan with a 4% Instantly Vested Match
• Generous Vacation and Sick time
• Life and Disability Plans
• Wellness Fitness Program
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• Employee Assistance Program

Pay Range : $22.00 - $23.00/Hourly

Position Hours : 40 Hours/Week

FLSA : Non-Exempt

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Perform all duties requested for assigned work orders in accordance with Company policies and PURE HomeRiver vision.
• Be able to travel to properties in a timely and expeditious manner to perform various types of property evaluations including new property assessments, move-out evaluations, occupied property checks, and vacant property checks within the deadlines set.
• Ability to travel within deadlines and time requirements to properties to examine and document property conditions and identify needed repairs.
• Ability to work with computers and smartphone-based dispatching and email.
• Be available to travel to properties to perform field work immediately upon instruction by the property management team.
• Lift and carry 50 pounds, climb ladders and stairs, walk, bend, reach and perform other functions as may be required to complete assigned tasks.
• Attend staff, training, and other meetings as directed by management.
• Assist with administrative work as needed in the office.
• Ensure safety standards are used that comply with all company, local, City, State and Federal guidelines.
• Maintain knowledge of state, local, and federal fair housing laws.
• Dress in a PURE HomeRiver-approved uniform and maintain a professional appearance.
• Perform other duties as needed.

WHAT YOU WILL NEED TO BE SUCCESSFUL :

• A general knowledge of maintenance functions such as basic plumbing, electric and carpentry
• Residential property management experience
• Reliable transportation for daily work duties
• Hospitality/Customer Service experience preferred

You expressly acknowledge and agree that this Job Description may be changed or amended at any time in the sole and absolute discretion of the Company, Parent and/or the Managing Member. You agree to devote substantially all your professional time to the business of the Parent and the Company as is fully and reasonably required to perform your obligations hereunder, and as directed by the Parent and/or the Company.

Equal Employment Opportunity: We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy), gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. It is PURE HomeRiver and Subsidiaries’ policy to recruit, employ, retain, promote, terminate and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence. Therefore, it is a violation of PURE HomeRiver and Subsidiaries’ policy to discriminate in the provision of employment opportunities, if that discriminatory treatment is, in whole or in part, based on actual or perceived protected characteristics.