Field Support Specialist - Food & Beverage - Dairy

Solenis; Idaho; On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Continuous professional development

3 weeks vacation + floating holidays

Competitive base salary + incentive

401(k) with match

Company vehicle

Laptop

Phone

Job summary

Solenis is seeking a Field Service Specialist for the Industrial Food & Beverage division to support cleaning and sanitizing programs across district accounts. You will work with sales account managers to design and implement effective programs and ensure safe operation of chemicals and equipment.

The role requires evening and weekend flexibility, strong technical problem solving, and a focus on customer service and safety.

Qualifications

• Bachelor's degree in science or technical field (or equivalent experience)
• Ability to solve complex non-routine technical problems
• Strong relationship management skills
• Familiar with industry Solenis technologies or quick to learn

Responsibilities

• Perform routine service visits and testing for safe, effective food safety programs
• Manage CIP/OPC programs and contribute to improvements
• Understand CIP in food, beverage, and dairy plants and develop processes
• Work flexible hours including nights and weekends to fit production schedules
• Maintain compliance with safety, OSHA, and customer requirements
• Update databases and generate weekly service reports
• Identify growth opportunities with existing and prospective customers
• Assist with data analysis on program performance

Skills

Problem solving

Relationship management

Industry knowledge

Results-oriented

MS Office

Driver's license

Background check

Education

Bachelor's degree

Job description

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state‑of‑the‑art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.com or follow us on social media.

Overview

As a Field Service Specialist for the Industrial Food & Beverage division, you will be the primary support for your district to ensure the cleaning and sanitizing chemicals and equipment are used effectively, economically and safely at accounts within the district. You will also assist and work alongside sales account managers with the design and implementation of cleaning and sanitizing programs.

What You'll Do

• Routine service visits and testing as required to ensure safe and effective food safety programs within the Food & Beverage industry.
• CIP and OPC program management and development.
• Have a good understanding of Clean-In-Place (CIP) in food, beverage, and dairy operation(s). Ability to manage these programs and develop improvement processes
• Ability to work flexible hours (nights and weekends) to accommodate cleaning operations and preventative maintenance schedules within plants.
• Ability to work in an industrial plant environment and remain compliant with all company and customer plant, safety, and OSHA requirements.
• Update databases with each service visit and generate weekly service reports as required
• Assists with technical issues at customer sites, brings any issues to the customers attention and puts together a plan for corrective action – ensures the sales account manager is kept informed
• Look for growth opportunities at existing customers and assist with growth opportunities at prospect accounts as required
• Assist with data analysis on program performance
• Routine monitoring and maintenance of chemical feed and monitoring equipment as required
• Participate in technical training opportunities for advancement of skills and knowledge

What You'll Bring

• Bachelor’s Degree (Science or other technical degree). Would consider experience in lieu of a technical degree
• Solving complex and non-routine technical problems
• Strong relationship management skills
• Industry and customer literate, or ability to pick up industry and Solenis technologies quickly
• Drive for results; proactively addresses complex issues
• Fluency in Microsoft Office (Word, Excel and PowerPoint)
• Must be able to pass a criminal background check, drug screen and physical
• Must have a Valid Driver's License and Clean Motor Vehicle Record

Perks!

• Continuous professional development with many opportunities for growth!
• Recharge with 3 weeks of vacation, additional floating holidays & sick time
• Competitive Base Salary, Incentive Plan and Annual Merit Increases
• 401(k) w/ match
• Company Vehicle, Laptop, Phone

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The expected compensation range for this position is between $84,980.00 and $124,630.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.