Field Support Specialist

Willmar Lakes Area Chamber of Commerce; Willmar (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

Nova-Tech Engineering, headquartered in Willmar, MN, is seeking a Field Support Specialist to join a growing team that tests and validates new technologies in the field and collaborates across departments. The role focuses on solving problems and supporting customers with field deployments and training.

You will interact with engineering, sales, and manufacturing to diagnose issues, coordinate field tests, and help deliver innovative automation solutions to poultry hatcheries worldwide.

Qualifications

• Strong problem-solving and diagnostic skills.
• Ability to read and interpret technical information.
• Willingness to travel domestically and internationally; passport required.

Responsibilities

• Inspect and validate new technologies and conduct early field testing.
• Report product status and participate in cross-functional problem solving.
• Collaborate with internal departments and customers to determine needs.
• Coordinate testing and onsite visits and support field activities.

Skills

Interpersonal communication

Account management

Negotiation and influence

English communication

Team collaboration

Education

Associate or Bachelor's degree in Agriculture, Biology, Electronics, Robotics, or related technical field

Job description

Pay Range: $60,000 - $80,000/Year

Who is Nova-Tech Engineering?

Headquartered in Willmar, MN, Nova-Tech Engineering is a growing, dynamic company founded in 1992 that began as one person’s passion to benefit the agricultural industry. Through innovative process automation technology, the company engineers and manufactures products that serve over 500 commercial poultry hatcheries in over 65 countries worldwide.

Nova-Tech houses every aspect of its business on the MinnWest Technology Campus, including a manufacturing facility located just steps away from our engineering and drafting teams. Walking from building to building, you can observe our whole process, from concept to final product.

What We’re Looking For

• Implement engineering designs and support field activities to create and conduct research and test protocols to determine product performance and viability.
• Perform root cause analysis, analyze problems, develop corrective actions, and effectively communicate solutions across multiple departments.
• Participate in projects from concept and detail of design to implementation, testing, and placement with the customer.
• Communicate with customers to determine product needs, support and explain complex issues, diagnose problems customers are facing, and coordinate testing and onsite visits.
• Create and foster positive relationships with existing and potential customers.
• Coordinate domestic and international travel to visit customers in the field.
• Collaborate in a cross-functional team environment to foster a culture of problem-solving and creative thinking.
• Fully participate as a team member and other duties as assigned to meet Nova-Tech Engineering’s mission, vision, strategies, and values.

What You’ll Do

The Field Support Specialist works with internal departments, customers, industry partners, and other team members to support Nova-Tech Engineering’s products, technologies, and equipment. At Nova-Tech Engineering we take a strengths-based approach to our team members and company. This role will inspect and validate new technologies, conduct early product testing in the field, report on the product status, and act as an integral part of the problem-solving process with cross-functional teams

Other Key Areas Include

• Associate required or bachelor’s degree in agriculture, Biology, Electronics, Robotics, or related technical field, preferred.
• In-depth knowledge and skills in electronics, robotics, and/or biology.
• In-depth knowledge in poultry or aquaculture preferred.
• Broad knowledge and skills in interpersonal communication, account management principles, and effective negotiation and influence skills.
• Ability to read and interpret technical information applicable to the work.
• Excellent diagnostic skills with the ability to train others in equipment functions.
• Possess team mentality to successfully achieve objectives through problem-solving and creative thinking.
• Strong verbal and written communication skills in English, proficiency in Spanish preferred.
• Ability to prioritize, handle multiple demands, and maintain attention to detail in a results and deadline-oriented environment.
• Valid driver’s license with ability to be insured.
• Valid passport for global travel.

Our location:

In 2005, Nova-Tech partnered with Life-Science Innovations to buy a 37-building, 110-acre historic hospital facility in Willmar from the State of Minnesota. Since that time, we have developed the resulting MinnWest Technology Campus into the largest privately owned technology park in the country. Willmar, MN is a bustling community located less than two hours from Minneapolis and one hour from St. Cloud known for its lakes and vibrant entertainment.

Things to check out: Willmar Stingers, Willmar WarHawks, Little Crow Ski Team, Green Lake and boat cruises, Glacial Lakes State Trail, Dorothy A. Olson Aquatic Center, The Barn Theatre, Sibley State Park, Robbins Island, Destination Playground, YMCA, Ridgewater College, area golf courses and simulators, local breweries, restaurants, and shopping.

Why join our team?

Nova-Tech Engineering offers a flexible, collaborative, and productive work environment focusing on culture and strengths. We’ve worked hard to create our unique culture and seek team members who match our core values so we can continue to create revolutionary solutions that advance our customers’ ability to feed the world.

The MinnWest Technology Campus offers a wide array of on-site amenities including a cafeteria, pool, fitness center, gymnasium, meeting spaces, daycare center, and more! We offer competitive wages with generous paid time off and benefits starting day one! Learn more at www.nteglobal.com.