Field Support Specialist

The N2 Company; United States; Remote; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health care coverage

Dental coverage

Nutritionist access

Employee Assistance Program (EAP)

401(k) with company match

Financial planning services

First-Time Homebuyer Program $7,000

Paid time off & Holiday Break

Sabbatical after 4 years

Parental leave (maternity + paternity)

Monthly remote-work reimbursement

Pet care insurance & discounts

N2GIVES program

Job summary

The N2 Company is America’s leading publisher of community magazines and offers fully remote work. The Field Support Specialist assists Area Directors, coaches and troubleshoots, and answers questions via phone and email.

Work hours are 9:00 am–6:00 pm ET, Monday–Friday, with a salary of $45,000 annually and opportunities for advancement. The role emphasizes collaboration with Sales Area Directors and the Design team, delivering impeccable service while maintaining strong relationships

Qualifications

• Call center experience strongly preferred.
• Excellent written and verbal communication.
• Proficient with Microsoft Office and Google Workspace.
• Ability to learn quickly and adapt.
• Team player with problem-solving mindset.

Responsibilities

• Assist Area Directors develop their skills and build one-on-one relationships.
• Train Area Directors in processes and procedures via phone conferences.
• Respond to questions, concerns, complaints, and inquiries via phone and email.
• Work individually and in a small team to solve problems.
• Answer incoming calls to cover staffing needs.
• Brainstorm and implement ways to be proactive in engaging with Area Directors.
• Collaborate with Design team to explain design process and admin tasks.

Skills

Call center

Ticketing software

MS Office

Google Workspace

Communication skills

Decision making

Job description

At the N2 Company, our vision is "to be the most respected franchise in the nation, to share stories that build community, and to provide meaningful work for our team".

About Us

The N2 Company is America’s leading publisher of community magazines. We’re proud of our award-winning media brands – they reach millions of readers in nearly every state and help great businesses connect with ideal clients – but we’re even more proud to provide supportive and fulfilling remote work opportunities for our people.

About The Role

At N2, Field Support Specialists are our liaisons between our Home Office team members and our sales rock stars, known as Area Directors. On the Support team, Field Support Specialists play the role of coach, teacher, and trouble‑shooter when helping Area Directors across the country. They deliver impeccable service through written and verbal communication, and while each team member is equipped to answer all types of questions, they must also be prepared to have the patience and curiosity to find those answers when they don’t already have them.

This is a fully remote position with the hoursof 9:00 am to 6:00 pm ET, Monday through Friday. Interviews will be conducted via phone and video calls for your convenience. The salary is $45,000 annually, with opportunities for growth and advancement.

The Role in Action

• Assist Area Directors develop their skills while building one-on-one relationships with them.
• Train Area Directors in our processes and procedures via phone conferences.
• Respond to a steady stream of questions, concerns, complaints, and everything in between via phone and email with both Area Directors and their advertising clients.
• Work both individually and within a small, close‑knit team to solve problems.
• Answer incoming phone calls to cover current staffing pattern needs.
• Brainstorm and implement ways to be proactive in your role to reduce reactiveness in engaging with Area Directors.
• Collaborate with our Design team to help Area Directors understand our design process and administrative tasks.

The Ideal Candidate

We’re looking for someone who will hit the ground running with:

• Ability to learn quickly with a desire to grow.
• Confidence in making decisions based on your knowledge and training.
• All‑star communication skills, both over the phone and in email.
• Knowledge of Microsoft Office products and Google Workspace.
• Resourcefulness and adaptability in an environment of change.
• Ability to work calmly with fast‑paced deadlines.

Skills and Qualities that Set You Apart

• Previous call center experience & ticketing software knowledge
• Have a "we", not "me" attitude.
• Truly enjoy helping others.

Benefits Designed with You in Mind

• Full health care coverage for you and your family.
• Complimentary basic dental coverage.
• Access to a licensed nutritionist to support your health and wellness goals.
• Employee Assistance Program (EAP) with complimentary mental health resources and additional support services.
• 401(k) plan with a company match to help secure your financial future.
• Financial planning services to guide you in achieving your financial goals.
• $7,000 contribution toward the purchase of your first home through our First-Time Homebuyer Program.
• Paid time off, including a paid, week‑long Holiday Break each year.
• Three‑week paid sabbatical after four years of service.
• Parental leave, including twelve weeks of paid maternity leave and two weeks of paid paternity leave.

Remote Work Support

• Monthly remote‑work reimbursement to assist with home office and internet expenses.

Additional Benefits

• Pet care insurance and discounts to help support your pets’ health and wellbeing.
• N2GIVES, our program dedicated to fighting human trafficking and supporting other impactful causes.

At The N2 Company, we believe attitude matters just as much as skills. Our team thrives in a culture built on trust, respect, and humility. We’re proud to foster an emotionally healthy, collaborative environment where people genuinely enjoy working together and are passionate about their roles.

We prioritize professional growth and consistently invest in the development of our team members, promoting from within whenever possible. While we take immense pride in the work we do, we believe our culture is what truly sets us apart.

If you’re looking for a supportive, drama‑free workplace that values both excellence and kindness, we’d love to hear from you. (Brilliant jerks need not apply.)

N2 is proud to provide equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, natural hairstyles, religion, gender, sexual orientation, gender identity or expression, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), HIV / AIDs status (or other medical or health conditions), status as a victim of domestic violence, assault, or stalking, marital status, political affiliation, military service, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. N2 conforms to the spirit, as well as complies with, applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. Consistent with these obligations, EEO also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

We are a nationwide business that honors God, strengthens the family, and creates financial wealth for everyone involved.