Field Support Specialist

World Finance; Lexington (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

World Finance is hiring a Field Support Specialist to support loan applications, answer customer questions by phone and in person, and help run branch operations with a focus on quality service.

Responsibilities include posting payments, processing applications, updating borrower records, and assisting with training. A valid driver’s license and reliable transportation are required to travel locally as needed.

Qualifications

• Experience in customer service or call center settings.
• Familiarity with loan processing or financial products is a plus.
• Strong communication and organizational skills.

Responsibilities

• Assist an entire state with loan applications, call volume flows, and other processes as deemed within the Field Support Program.
• Provides excellent customer service by assisting customers on the phone and in the office with questions, concerns, product availability and knowledge of the product.
• Post payments and process loan documents; balance cash drawer daily; prepare and complete daily branch deposits.
• Update borrower records, service loans, and promote all products available including tax preparation.
• Maintain delinquency reports and assist with training other Associates.
• Other duties include call approvals, sending credit denial letters, and expenses.

Skills

Customer service

Phone support

Cash handling

Loan processing

Office software

Education

High school diploma

Job description

World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek’s Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. Join our energetic team as a Field Support Specialist, where you will have the opportunity to change the lives of our customers and make an impact on the company!

operating the effectively and efficiently and to maximize growth. This position is expected to employ sound lending skills, maximize potential profits and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an integral part of marketing the branch and Company.

Hourly Pay range: $15 - $20

Essential Duties and Responsibilities:

• Assist an entire state with loan applications, call volume flows, and other processes as deemed within the Field Support Program.

• Provides excellent customer service by assisting customers on the phone and in the office with:

  • Questions
  • Concerns
  • Product availability and knowledge of the product

• Services past due accounts per Company policies, including:

• Completing call route daily

• Performing skip-tracing on select accounts

• Updates information at each customer contact, including:

  • Update the borrower’s record
  • Service loans (renewal, referral, increase, etc.)
  • Promote all products available including tax preparation

• Takes loan application and processes for approval/denial

• Posts payments (cash, money order, check, debit card, inter-branch)

• Prepares loan documents and executes loan closing on current renewal loans

• Balances assigned cash drawer daily

• Prepares and completes the daily branch bank deposit

• Securely transports operating cash, interim deposits, and daily branch bank deposits to and from a bank in accordance with Company policies

• Maintains daily delinquency reports

• Completes weekly progress reports

• Assists with making and understanding monthly/yearly branch operating standards

• Maintains an organized, clean, and professional work environment

• Completes weekly training on World U and any additional assigned training requirements

• Assists with training other Associates

• Other duties include but are not limited to:

  • Call approved and unmade applications to close the loan
  • Follow the Former Borrower paid out program daily
  • Send complete and accurate credit denial letters within 30 days from the date of application
  • Pay branch expenses as instructed by Branch Manager

The Field Support Specialist is also responsible for completing additional duties assigned by the Branch Manager (or above) as long as they are within Company policies, procedures, and guidelines.

Qualifications

• Must have reliable personal transportation to perform essential job duties, including transporting operating cash and daily deposits to and from a bank
• Must possess and maintain a valid driver’s license and vehicle insurance as required to perform assigned duties

Education and/or Experience:

• High school diploma, preferably with a college level degree, or equivalent work experience
• Must be licensed or have the ability to obtain licensing to sell insurance products
• Must be able to demonstrate self-confidence and organizational skills
• Must be able to work well with a team and be able to communicate effectively with colleagues and customers
• To perform this job successfully, team member must have basic computer skills.

Physical and Environmental Requirements

• Office‑based role with standard lighting and noise levels
• Combination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activities
• Occasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds)
• Ability to perform computer work, handle documents, and communicate information effectively
• Fast‑paced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitasking
• Frequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronically
• May perform incidental tasks to help maintain a professional office environment
• Occasional local travel to off‑site locations as required for business purposes
• Regular in‑person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be required based on business needs

Disclaimers:

World Finance is an Equal Opportunity Employer and provides reasonable accommodation(s) to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants or employees who believe they need reasonable accommodation(s) should contact Human Resources or their manager.

The duties and responsibilities listed above present the essential functions of the position. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these essential functions, unless doing so would cause undue hardship to the Company.

The physical and environmental demands described above are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these functions.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs.

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.