Field Support Specialist

World-Finance-Company-of-Kentucky,-LLC; Bowling Green (KY); On-site; USD 21,000 - 25,000; Full time

Job summary

World Finance is seeking a Field Support Specialist to assist state-wide loan applications, manage customer inquiries, and support branch operations.

You will handle daily banking tasks, process payments, and help train staff to uphold service standards. This role emphasizes accuracy, teamwork, and professional communication in a fast-paced environment.

Qualifications

• Must have reliable personal transportation.
• Must possess and maintain a valid driver’s license and vehicle insurance.
• High school diploma or equivalent.
• Must be licensed or able to obtain licensing to sell insurance products.
• Must demonstrate self-confidence and organizational skills.
• Must be able to work well with a team and communicate effectively with colleagues and customers.
• Basic computer skills required.

Responsibilities

• Assist an entire state with loan applications and processes.
• Provide excellent customer service by assisting customers on the phone and in the office.
• Process loan applications for approval/denial.
• Post payments and prepare loan documents.
• Prepare daily branch deposits and handle cash.
• Maintain branch operating standards and reports.
• Assist with training other Associates.

Skills

Customer service

Communication

Organizational skills

Basic computer skills

Teamwork

Valid driver's license

Education

High school diploma or equivalent

Job description

World Finance, winner of the Top Workplaces USA award for five years in a row and a two-time winner of Newsweek’s Most Trustworthy Companies award, helps customers meet their financial needs and unlock their financial good. Join our energetic team as a Field Support Specialist, where you will have the opportunity to change the lives of our customers and make an impact on the company!operating the effectively and efficiently and to maximize growth. This position is expected to employ sound lending skills, maximize potential profits and follow policies for effective collection of accounts. This position is also responsible for providing excellent customer service which is an integral part of marketing the branch and Company.Hourly Pay range: $15 - $18Essential Duties and Responsibilities:Assist an entire state with loan applications, call volume flows, and other processes as deemed within the Field Support Program.Provides excellent customer service by assisting customers on the phone and in the office with:QuestionsConcernsProduct availability and knowledge of the productServices past due accounts per Company policies, including:Completing call route dailyPerforming skip-tracing on select accountsUpdates information at each customer contact, including:Update the borrower’s recordService loans (renewal, referral, increase, etc.)Promote all products available including tax preparationTakes loan application and processes for approval/denialPosts payments (cash, money order, check, debit card, inter-branch)Prepares loan documents and executes loan closing on current renewal loansBalances assigned cash drawer dailyPrepares and completes the daily branch bank depositSecurely transports operating cash, interim deposits, and daily branch bank deposits to and from a bank in accordance with Company policiesMaintains daily delinquency reportsCompletes weekly progress reportsAssists with making and understanding monthly/yearly branch operating standardsMaintains an organized, clean, and professional work environmentCompletes weekly training on World U and any additional assigned training requirementsAssists with training other AssociatesOther duties include but are not limited to:Call approved and unmade applications to close the loanFollow the Former Borrower paid out program dailySend complete and accurate credit denial letters within 30 days from the date of applicationPay branch expenses as instructed by Branch ManagerThe Field Support Specialist is also responsible for completing additional duties assigned by the Branch Manager (or above) as long as they are within Company policies, procedures, and guidelines.Qualifications for the Field Support Specialist is as follows:Must have reliable personal transportation to perform essential job duties, including transporting operating cash and daily deposits to and from a bankMust possess and maintain a valid driver’s license and vehicle insurance as required to perform assigned dutiesEducation and/or Experience:High school diploma, preferably with a college level degree, or equivalent work experienceMust be licensed or have the ability to obtain licensing to sell insurance productsMust be able to demonstrate self-confidence and organizational skillsMust be able to work well with a team and be able to communicate effectively with colleagues and customersTo perform this job successfully, team member must have basic computer skills.Physical and Environmental RequirementsOffice‑based role with standard lighting and noise levelsCombination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activitiesOccasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds)Ability to perform computer work, handle documents, and communicate information effectivelyFast‑paced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitaskingFrequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronicallyMay perform incidental tasks to help maintain a professional office environmentOccasional local travel to off‑site locations as required for business purposesRegular in-person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be required based on business needsDisclaimers:World Finance is an Equal Opportunity Employer and provides reasonable accommodation(s) to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants or employees who believe they need reasonable accommodation(s) should contact Human Resources or their manager.The duties and responsibilities listed above present the essential functions of the position. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these essential functions, unless doing so would cause undue hardship to the Company.The physical and environmental demands described above are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these functions. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs.It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. The duties listed are the essential functions of this position. Reasonable accommodations may be made unless they create an undue hardship to the Company. Physical and environmental requirements are representative of those needed to successfully perform the job.