Field Support Representative (Props)

AviHire; Missouri; On-site; USD 62,000 - 124,000; Full time

Job summary

Textron Aviation is seeking a Technical Advisor to provide expert field and product support across assigned regions. You will serve as the primary contact for customers and Authorized Service Facilities, diagnosing issues, guidance on maintenance, and facilitating solutions to keep fleets operating safely.

The role requires a Bachelor's degree or equivalent, an A&P license, and substantial aircraft maintenance experience.

Qualifications

• Bachelor’s degree required or equivalent experience.
• 3 years of relative aircraft maintenance experience; A&P license required.
• 3 years of relative aircraft maintenance experience; 2 year technical degree required.
• Minimum 5 years of aircraft maintenance, customer support, or related experience.

Responsibilities

• Identify field issues and document maintainability and reliability concerns.
• Prepare documentation informing management of fleet issues and impacts.
• Convey system knowledge on all Textron Aviation models and attend maintenance training.
• Respond to owner inquiries via phone, letters, and email for technical assistance.
• Work with Authorized Service Facilities to meet customer expectations.
• Address questions on warranty, service programs, and CAMP/CESCOM.
• Maintain relationships with customers, sales, maintenance and marketing teams.
• Participate in trade shows and technical events within regions.
• Support aircraft sales and Textron service centers with technical input.
• Represent Textron Aviation at supplier meetings with presentations as needed.
• Develop strong regional customer relationships and be available 24/7.

Skills

Aircraft maintenance experience

Customer support

Travel readiness

Documentation skills

Communication skills

Education

Bachelor’s degree

A&P license

Two-year technical degree

Job description

Overview

Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career. We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.

JOB SUMMARY

Provide technical advice and service assistance to customers and Authorized Service Facilities within assigned geographic regions of responsibility for all matters and situations regarding Textron Aviation products. Maintain customer goodwill by being the first line of support and primary point of contact for Textron Aviation customers and the customer’s personal advocate by addressing all issues concerning their aircraft. Candidates must reside in or be willing to relocate to Kansas, Nebraska, Oklahoma, Arkansas, Iowa, Missouri, or Colorado, as this position will be based in one of these locations.

Responsibilities

• Identify field issues and document maintainability and/or reliability issues to product support personnel for product improvement consideration within the company.
• Accurately prepare appropriate documentation to inform applicable persons and management of fleet issues, including potential fleet and financial impact.
• Convey working systems knowledge on all models of Textron Aviation products and broaden knowledge by attending maintenance training on a regular basis.
• Research and respond to incoming phone calls, letters, emails, etc. from owners and operators requesting technical assistance. Liaise with Product Support personnel to obtain specific information when required.
• Deal with ambiguity and handle issues covering a variety of situations.
• Work with Authorized Service Facilities to uphold all applicable requirements and provide necessary training to meet our customers’ expectations.
• Address questions regarding Warranty, applicable Service Programs, and CAMP/CESCOM.
• Maintain an overall understanding of the pulse of the aviation community for respective regions by communicating with customers, sales, maintenance, and marketing vendors.
• Actively participate in trade shows and technical events within assigned geographic regions.
• Assist the aircraft sales organization and Textron service center organization with prospect and customer contacts, providing technical support as necessary.
• Represent Textron Aviation and department at supplier meetings and operator conferences, preparing high-quality verbal/visual aid presentations as required.
• Develop strong relationships within the regional customer base and be available 24/7.

Qualifications

EDUCATION/EXPERIENCE

Required

• Bachelor’s degree required, or in lieu of degree one of these two:
• 3 years of relative aircraft maintenance experience; A&P license required.
• 3 years of relative aircraft maintenance experience; 2 year technical degree required.
• Minimum 5 years of aircraft structural repair, customer support, or relative aircraft maintenance experience required.

Preferred

• Prior Customer Service, Service Center, or Field Service experience.
• A&P certificate or equivalent.
• Pilot's license.

Additional Qualifications

• Strong organizational abilities, including follow-up on multiple issues with multiple resources.
• Computer skills.
• Valid Driver’s License.
• Must be able to travel worldwide, sometimes on short notice.
• Self‑motivated, disciplined, and able to meet department objectives.
• Able to recommend support equipment requirements and spares inventory levels for fixed based maintenance operators.

Compensation And Benefits

Textron’s compensation package includes competitive base pay and provides eligible employees with benefit programs. Benefits may include health insurance and prescription plan coverage, dental insurance, family building benefits, vision insurance, mental health resources, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and programs that provide employees time away from work. The pay range should be used as a general guide only. Compensation is based upon candidate experience and qualifications, as well as market and business considerations.

In compliance with the local pay transparency law, the pay range for this position is $62,200.00 - $124,200.00 per year.

Kansas Tax Credit

Join Textron Aviation’s Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Visit this link for more information on the tax credit.

AI Readiness

Textron expects employees to use AI-enabled tools responsibly and effectively. Candidates should be comfortable learning and applying these tools, evaluating AI-generated output with sound judgment, and using AI in line with company policy and ethical standards. Prior experience with specific tools is not required — we value curiosity, adaptability, and good judgment.

Equal Employment Opportunity

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.