Field Support Representative I

Canon U.S.A., Inc.; Minneapolis (MN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive training

Employee discounts

Job summary

Canon U.S.A., Inc. is seeking a Field Support Representative in Minneapolis, Minnesota. This position requires heavy travel (up to 75%) to various client sites, ensuring customer satisfaction through exceptional service and timely administrative support.

The ideal candidate will possess a high school diploma, have experience in a professional office environment, and be capable of basic administrative tasks. Competitive pay and benefits are offered along with comprehensive training.

Qualifications

• 1-3 years’ experience in a mailroom or office environment.
• Basic knowledge of shipping procedures.
• Ability to lift and move up to 50 lbs.

Responsibilities

• Ensure customer satisfaction through problem resolution.
• Sort and deliver incoming mail/packages.
• Organize and distribute office supplies.

Skills

Excellent customer service

Basic computer skills

Organizational skills

Education

High school diploma or equivalent

Tools

Fax machines

Photocopiers

Job description

Under direct supervision, the Field Support Representative (FSR) is assigned to a temporary in‑house talent pool that provides replacement and/or short‑term administrative services in place of Office Service Reps and others who are out of the office. The FSR will be assigned a home location but will be scheduled to visit other client sites within the region to provide multiple disciplines (fax, print, mail, reception and other duties as assigned).

NOTE: This position requires heavy travel (up to 75 %) and requires either reliable public transportation or a clean driving record and a personal vehicle. Business travel expenses will be reimbursed.

Responsibilities

Customer Service

• Ensures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.

Mail / Packages / Pouches

• Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.
• Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.
• Prepare special outgoing inter‑office pouches sent to client affiliates as scheduled (if applicable).
• Package and process outgoing overnight items (e.g., FedEx, UPS) to meet client and vendor deadlines.
• Log and deliver incoming overnight packages within established time frames.
• Log outgoing and incoming items as required and review for accuracy/completeness.
• In some locations, may be required to walk and/or deliver by transportation any legal package in a timely and proscribed manner, securing necessary signatures and documentation to confirm delivery.

Supplies / Copying / Faxing / Administration

• Organize and distribute supplies to client; verify and log orders upon delivery; monitor inventory of copy supplies, stock paper and toner and keep supply area neat.
• Handle items for distribution to a segment of or all client employees, affiliates, dealers, etc.
• Estimate runtime on small to medium photocopy jobs; check all copies for quality and accuracy; produce bound copies when requested; deliver and pick up copy jobs.
• May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.
• Operate facsimile machines; send and receive facsimiles; keep complete and accurate logs of incoming and outgoing facsimiles; generate activity and confirmation reports, and call the receiver to confirm receipt as necessary.
• Perform other administrative duties from inserting, copying and photocopying to faxing as needed.
• Learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site.
• May possibly perform any of the following functions at the direction of the Site Manager: set up and maintain client kitchen areas and conference rooms, order food and make coffee; provide reception work such as answering telephones, taking messages and greeting visitors; move boxes, supplies or furniture; replace light bulbs; perform document scanning; prepare outgoing items for shipping; undertake additional responsibilities that other employees at that site do not perform; prepare reports to measure productivity and prepare billing charges.

Qualifications

• High school diploma or equivalent.
• 1‑3 years’ experience working in a mailroom or professional office environment.
• Capable of performing the basic job functions under general direction.
• Basic knowledge of metering, weighting, logging and other shipping procedures.
• Basic computer skills required.
• Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction.
• General supervision and instructions given for routine work and detailed instructions given for new activities or special assignments.
• Contacts may occasionally be outside own department; involve the exchange of information or data requiring some explanation or interpretation.
• Excellent customer service, professional attitude and appearance are a must.
• Ability to work overtime & meet deadlines.
• Adherence and support of CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven and Performing Ethically.

Physical Demands / Working Conditions

• Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.
• May lift and/or move up to 50 lbs.
• Mental qualifications include ability to perform mail, delivery, copy and other administrative tasks as requested.
• Good organizational skills.

What We Offer

• Competitive pay & benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• A company focused on creating a positive work and client environment.
• Employee discounts on entertainment, products, and services nationwide.

Equal Employment Opportunity Statement

Canon Business Process Services is committed to providing equal employment opportunities to all applicants for employment and employees and does not discriminate in employment on the basis of race, color, religion, religious creed, sex, gender identity/transgender status, national origin, ancestry, citizenship status, age, marital status, familial status, physical and/or mental disability, protected medical condition, military and/or veteran status, sexual orientation, genetic information, political affiliation, domestic violence victim status or any other protected category.