Field Service Representative III

Canon U.S.A., Inc.; New York (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay & benefits

Employee discounts on entertainment

Comprehensive training programs

Job summary

Canon U.S.A., Inc. is seeking a detail-oriented Office Service Representative in New York City. This role involves various office services functions, including mail processing and customer service. Candidates should have over 5 years of experience in a mailroom or professional office environment.

Responsibilities include ensuring customer satisfaction, managing mail and packages, and providing administrative support. A high school diploma and a strong understanding of shipping procedures are required.

The company offers competitive pay, comprehensive training, and employee discounts nationwide.

Qualifications

• 5+ years' experience in a mailroom or professional office.
• Thorough knowledge of all shipping procedures.
• Ability to perform all necessary computer skills required.

Responsibilities

• Ensure total customer satisfaction through proactive service.
• Receive, sort, and deliver all incoming mail and packages.
• Organize and distribute supplies to clients.

Skills

Customer service

Office equipment operation

Shipping procedures

Education

High school Diploma or equivalent

Tools

Fax

Scanner

Copy machine

Job description

Overview

Under general supervision, will perform a variety of office services functions. Tasks may include mail processing & distribution, copy/scan/imaging/fax, hospitality, reception, and records, depending on customer needs.

Responsibilities

Customer Service: Insures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.

Mail/Packages/Pouches:

• Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.
• Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).
• Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines; log and deliver incoming overnight packages within established time frames.
• Log outgoing and incoming items as required and review for accuracy/completeness.

Supplies/Copying/Faxing/Administration:

• Organize and distribute supplies to client; verify and log orders upon delivery; monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers).
• Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.
• Estimate runtime on the small to medium photocopy jobs; check all copies produced for quality and accuracy; produce bound copies of work when requested; deliver and pick up copy jobs.
• May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.
• Operate facsimile machines; send and receive facsimiles; keep complete and accurate logs of incoming and outgoing facsimiles; generate activity and confirmation reports; call the receiver to confirm receipt as necessary.
• Perform other administrative duties from inserting, copying and photocopying to faxing as needed.
• Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site.

May possibly perform any of the following functions at the direction of the Site Manager:

• Set up and maintain client's kitchen areas and conference rooms, order food and make coffee.
• Provide reception work such as answering telephones, taking messages and greeting visitors.
• Move boxes, supplies or furniture; replace light bulbs.
• May be requested to perform document scanning.
• Prepare outgoing items for shipping.
• Additional responsibilities that other employees at that site do not perform.
• May prepare reports in order to measure productivity and prepare billing charges.

Qualifications

• High school Diploma or equivalent.
• 5+ years' experience working in a mailroom or professional office environment.
• Able to assist other lower level FSRs as necessary.
• Thorough knowledge of all shipping procedures.
• Ability to perform all necessary computer skills required.
• Able to perform the functions of all equipment and systems (fax, scanner, metering, stamping, tracking systems, photo-copying, color copying, etc.).
• Excellent customer service, professional attitude and appearance are a must.
• Ability to work overtime & meet deadlines.

Physical Demands

• Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.
• May lift and/or move up to 50 lbs.

What We Offer

Competitive pay & benefits.

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide.

Equal Employment Opportunity Statement

Canon Business Process Services is committed to providing equal employment opportunities to all applicants for employment and employees and does not discriminate in employment on the basis of race, color, religion, religious creed (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding or related medical conditions), gender, gender identity/transgendered status, gender expression, national origin (including language use), ancestry, citizenship status, age, marital status, familial status, physical and/or mental disability (including HIV/AIDS, cancer and genetic characteristics), protected medical condition as defined by applicable state and/or local law, military and/or veteran status, sexual orientation, genetic information, political affiliation, domestic violence victim status or any other protected category.