Field Support Representative, Diagnostics - East and West Louisville, KY

IDEXX Laboratories, Inc; Louisville (KY); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company that is redefining the veterinary diagnostic industry. As a Field Support Representative, you will leverage your veterinary experience and technical skills to build lasting relationships with veterinarians. This dynamic role offers extensive travel opportunities, allowing you to make a direct impact on the lives of pets and their owners. You will receive comprehensive training and support, ensuring your professional growth while working alongside a passionate team dedicated to excellence. If you thrive in a fast-paced environment and are driven by a commitment to service, this position is perfect for you.

Benefits

Health benefits from Day One

Dental benefits

Vision benefits

5% matching 401(k)

Pet insurance

Mental health resources

Volunteer paid days off

Employee stock program

Donation matching

Qualifications

• Minimum three years veterinary clinic experience required.
• Strong communication and relationship-building skills are essential.

Responsibilities

• Train clinic staff on IDEXX Analyzers and provide technical support.
• Manage customer accounts through education and customer-centric solutions.

Skills

Veterinary clinic experience

Effective communication

Collaboration skills

Planning and prioritization

Listening skills

Technology comfort

Education

Veterinary training

Leadership experience

Tools

Computers

Tablets

Smartphones

Job description

We build some of the most innovative products in the veterinary diagnostic industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field Support Representatives (FSR) to teach them how to make the best use of these machines and to troubleshoot if there are technical issues.

We are looking for people, like you, who are expert communicators, highly organized, and who treat every customer interaction with empathy and teamwork.

Learn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representatives

What can you expect?

You can expect a dynamic and exciting career with IDEXX that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners. Our day-to-day involves meeting new people and building relationships with our customers. Being able to build relationships and work as a positive team player is essential! You'll be challenged daily working alongside the best team in the industry. The FSR role continues to evolve to support our customers' needs, so expect continued growth through comprehensive training programs.

As an FSR, you will work closely with Field Sales Representatives and Customer Support to develop strategies to maintain your Customer Accounts through education and customer-centric solutions. You will install and train clinic staff on IDEXX Analyzers (ProCyte, Catalyst One, SediVue) and assist with critical customer visits, providing onsite technical support when needed. No two days are the same. You will visit customers in the field daily, with occasional adjustments to your schedule for customer events and emergencies.

The positions are field-based, working and traveling from a home office. You will use various programs to plan and strategize your visits, serving as a trusted IDEXX ambassador and advisor. You will manage your schedule based on customer needs, focusing on professional growth and development.

What do you need to succeed?

• Minimum three (3) years veterinary clinic experience, with training and/or leadership experience preferred.
• Effective communication and collaboration skills with customers, management, and peers.
• Ability to build strong customer and peer relationships easily.
• Excellent planning and prioritization skills in a dynamic environment.
• Effective listening skills to understand customer needs and adapt your approach.
• Comfort with technology such as computers, tablets, and smartphones; networking experience is a plus.

Key Traits for Success:

• Enthusiastic attitude
• Persistence
• Ethical behavior
• Self-awareness
• Authenticity
• Emotional intelligence
• Relationship-oriented
• Self-motivated

Shift and travel info:

• Weekend hours and overtime may be required.
• Overnight travel required, up to 75% of the time, including 5 days of car travel and 6-8 days of overnight travel per month (varies by region).
• Valid driver’s license and willingness to relocate within the territory required.

What you can expect from us:

• Starting hourly rate of $27/hr+
• Annual cash bonus opportunity
• Health, Dental, Vision benefits from Day One
• 5% matching 401(k)
• On-the-job training and career growth opportunities (experience not required)
• Additional benefits including pet insurance, mental health resources, volunteer paid days off, employee stock program, donation matching, and more

Physical Demands & Work Environment:

• Stand, sit, reach, handle objects, climb, bend, lift up to 60 pounds, and operate various vision and communication tasks.
• Extensive travel, including overnight and international travel, and driving for long periods.

Why IDEXX?

We are proud of our work that matters—helping pets, ensuring water safety, and protecting livestock worldwide. With a global workforce of over 10,000 and customers in over 175 countries, we offer a positive and respectful culture, competitive compensation, and purposeful work. Join us and pursue what matters together.

We value diversity and strongly encourage applications from women, people of color, LGBTQ+ individuals, those with disabilities, minorities, foreign-born residents, and veterans. IDEXX is an equal opportunity employer, committed to nondiscrimination.

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