Field Support Representative Diagnostic Imaging East Ohio Valley & Pittsburgh

IDEXX; United States; Hybrid; USD 62,000 - 73,000; Full time

Benefits offered by this job

Health / Dental / Vision benefits day

5% 401k matching

Training and career advancement

Pet health benefits & more

Job summary

IDEXX is seeking a Veterinary Field Support Representative (FSR) to partner with Field Sales and Customer Support, educating customers and delivering tailored solutions in the diagnostic imaging space.

You will visit customers daily, support events, and occasionally assist emergency practices, while training staff to maximize system performance and customer success.

Qualifications

• Valid driver’s license required.
• Residency in the East Ohio Valley & Pittsburgh regions; willing to travel within territory and occasionally beyond.
• Ability to build and maintain relationships to gain confidence and trust from customers.
• Strong communication and collaboration with customers, management, and peers.
• Planning and prioritization to make quality, timely decisions.
• Active listening to discover customer needs and adjust accordingly.
• Comfort with technology (computers, tablets, smartphones); networking a plus.
• Ability to perform physical aspects of the role and lift up to 60 pounds.
• Proficiency in English for customer and team communication.
• Willingness to travel frequently and work extended hours as needed.
• 3+ years of veterinary clinic experience with training/leadership and/or Practice Manager experience preferred.

Responsibilities

• Travel up to 75% of the time by air and car (3–4 overnights per week).
• Install IDEXX Diagnostic Imaging Systems for customers in your area.
• Train veterinary clinic staff on best practices to maximize system performance.
• Provide onsite troubleshooting during critical customer visits.
• Utilize planning tools to map and strategize customer visits as IDEXX ambassador.
• Manage your schedule to meet customer needs while pursuing professional growth.

Skills

Strong communication

Organizational skills

Empathetic & collaborative

Customer-focused approach

Job description

As a Veterinary Field Support Representative (FSR) for Diagnostic Imaging, you will partner closely with Field Sales and Customer Support to develop strategies that maintain and grow customer accounts through education and customer-centric solutions. No two days are the same, and you’ll spend your time in the field building relationships, solving problems, and supporting customer success.

This is a highly dynamic, customer-facing role for Veterinary Technicians and Practice Managers, where you will visit customers daily, adjust your schedule as needed to support customer events, and occasionally accommodate visits to emergency practices.

Why this role matters:

We build some of the most innovative products in the veterinary diagnostics industry, solutions that help keep pets healthy and happy. Veterinarians rely on our Field Support Representatives to ensure they are using these tools effectively and to resolve technical challenges when they arise.

We’re looking for individuals who:

• Are strong communicators

• Have strong organizational skills

• Are empathetic and collaborative

• Are customer-focused team players

In this role:

• You will travel up to 75% of the time, both by air and by car(3-4 overnights a week); weekend hours and weekday overtime may also be required; when not traveling, you will be working remotely from a home-based office

• You will install IDEXX Diagnostic Imaging Systems for customers in your area

• You will train veterinary clinic staff on best practices to maximize system performance

• You will support critical customer visits, providing onsite technical troubleshooting when things don’t go according to plan

• You will utilize a wide array of programs to plan and strategize your customer visits, enabling you to serve as a true IDEXX Ambassador and be viewed by your customers as a trusted advisor

• You will manage your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth

What you need to succeed:

• Valid driver’s license required

• Residency in the East Ohio Valley & Pittsburgh regions (Preference of Cleveland or Pittsburgh area) and willingness to travel within this territory and occasionally outside of this territory as needed (if outside the territory, self-relocation would be required)

• Ability to build and maintain relationshipsto gain confidence and trust from others

• Strong communication and ability to collaborate with customers, management, and peers

• Planning and prioritization skills, to make quality, timely decisions

• Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations

• Comfort learning and using technology such as computers, tablets and smart phones (computer networking experience is a plus)

• Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; plus occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds

• Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus

• Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person

• Ability to effectively communicate in English with customers and team members

• Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals

• 3+ years of veterinary clinic experience with a training and/or leadership background, and/or Practice Manager experience, strongly preferred

What you can expect from us:

• Hourly rates targeting $30 – $35 / hour based on experience

• Opportunity for annual cash bonus

• Health / Dental / Vision benefits day one

• 5% matching 401k

• On-the-job training and career advancement opportunities

• Additional benefits including but not limited to financial support, pet insurance, mentalhealth resources, volunteer paid days off, employee stock program, foundation donationmatching, and much more

• A dynamic and exciting career that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners

• To consistently meet new people and building relationships with our customers

• Continued growth within your position through comprehensive training programs

Why IDEXX:

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a collaborative global workforce.Our culture is one that embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Knowing our work makes a meaningful impact on the health and well-being of pets and people is what motivates us every day. If meaningful work and a sense of purpose are at the top of your list, you’ll find it here.

Let’s pursue what matters together.

_IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.