Field Support Representative

NexTech Solutions LLC; Tampa (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

NexTech Solutions LLC is looking for a highly skilled IT specialist to join their team based in Tampa, Florida. The role involves maintaining, troubleshooting, and supporting TACLAN hardware and software in Special Operations environments. Candidates must have a minimum of ten years of experience and possess an active TS/SCI security clearance with the U.S. Government.

This opportunity offers a dynamic environment with responsibilities including training SOF units and managing tactical mission support. The successful candidate will have excellent communication skills and a relevant bachelor's degree.

Qualifications

• Minimum of ten years of experience providing field support or systems administration.
• Active TS/SCI security clearance with the U.S. Government is mandatory.
• Ability to lift up to 50 lbs and work in austere conditions.

Responsibilities

• Maintain, troubleshoot, and support TACLAN hardware and software.
• Manage tactical mission support and apply systems engineering principles.
• Provide comprehensive training to SOF units.

Skills

Fluency in English

Strong communication skills

Technical support experience

Systems integration knowledge

Education

Bachelor's degree in Information Technology or related discipline

Job description

Opportunity

Highly skilled IT specialist responsible for maintaining, troubleshooting, and supporting TACLAN hardware and software in Special Operations environments.

Key Responsibilities

• Duties include system operations, maintenance, training, warranty facilitation, and tactical systems engineering expertise for USSOCOM TACLAN systems.
• Manage all aspects of tactical mission support, apply systems engineering principles, and ensure hardware and software meet operational requirements.
• Manage user interfaces, administering servers, implementing access controls, supporting imaging and configuration, and ensuring interoperability between systems and programs.
• Coordinate with tiered support teams, maintain spare parts, and align work hours with the needs of the supported sites.
• Provide comprehensive training to SOF units, including formal and informal instruction, development of training materials, and travel to satellite locations for training delivery.
• Support enhancements and upgrades, monitoring operational tests, evaluating results, implementing software applications, and ensuring system compatibility and functionality.

Requirements

• Fluency in English (written and spoken)
• Must have an active TS/SCI security clearance with the U.S. Government

Education

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical discipline (Preferred)

Required Skills, Experience and Abilities

• Minimum of ten (10) years of experience providing field support, systems administration, systems integration, sustainment, or technical support for complex information technology, communications, or mission systems.
• Strong written and verbal communication skills with the ability to effectively communicate technical information to both technical and non-technical audiences.

Physical Demands and Work Environment

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 50 lbs. and work in austere field conditions.
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Clear vision and hearing required for meetings, presentations, and communication.
• Ability to travel domestically and internationally up to 30% of the time, which may include extended periods of standing, walking, or navigating airports and government facilities.
• Ability to sit or stand for long periods of time.
• Ability to withstand abnormal environmental conditions.
• The noise level in the work environment is usually moderate.
• Professional office environment with standard office equipment (computers, phones, printers).
• Frequent interaction with clients, executives, and government officials in both in-person and virtual settings.
• Regular travel to customer sites, government facilities, and industry events.
• Fast-paced, deadline-driven environment requiring adaptability and responsiveness.
• Work may occasionally be performed in secure government facilities, requiring adherence to security protocols.
• This position may involve travel to government test sites, training ranges, and operational locations, including potential OCONUS destinations for short periods of time.

Work may be conducted in laboratory, workshop, office, and field environments with varying conditions.

Summary

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Equal Opportunity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. NTS will also consider qualified applicants with criminal histories consistent with relevant laws for employment.